My dog bit a guest unexpectedly

Answered!
Brian430
Level 2
Raleigh, NC

My dog bit a guest unexpectedly

Hi all,

 

I am a fairly experienced host and have a dog, but I am embarrassed to admit that my dog unexpectedly bit a guest on the leg after over 90 reservations incident free. Luckily the bite did not require immediate medical attention, but left some bruising however, there was one area where some blood was drawn, that might look like that of a scratch.

 

I of course apologised, and provided the guest with cleaning alcohol, bandaids, and antibacterial ointment. Even though my dog is up to date on shots, I know that there is always a potential for an infection. The next day, my guest is still concerns as the area is a little swollen, and I want my guest (as well as me) to have piece of mind and I have offered to take her to the urgent care.

 

My question is, where does AirBnB's protection insurance come in? My guest is international traveler and unsure what insurance they may have. I have already notified AirBnB and they are assigning me to a case manager, just waiting to hear back. I am surprised I couldn't find this scenario on the forums, nore much documentation.

 

Has anyone else experienced this? I feel compelled to cover the expense of her being checked-up, but does AirBnB have an obligation or incentive to cover the costs? What has been your experiences?

Top Answer
Robin4
Top Contributor
Mount Barker, Australia

@Brian430

No matter how well trained a dog is they do have a mind of their own and once this happens once there is no way you can guarantee that it won't happen again.

As I see it you have two options....

A/.......Relocate the dog somewhere else so there is no possiblity of contact with unfamiliar people!

B/.......Stop hosting and having strangers in what is the dogs space!

 

Airbnb will not cover you in this instance because they will consider you did not take adequate measures to protect the guest while they were on your property....this is not an accident, it is a potential foreseen event. In many parts of the world authorities will remove and destroy dogs when they bite somebody!

 

I feel for you terribly Brian, we are the owners of a dog and I know how attached you become to your pets. We would be devistated if this ever happened to us and we were forced to give up our Betts! Fortunately our dog has an extremely placid nature and loves people...full stop because to her people mean pats and treats.

If you feel you need to keep persisting with having this hound and guests, I would suggest that you keep a bag of treats at hand and as each guest arrives get them to feed the dog a treat so the dog learns to understand that strangers mean something good is going to happen. A friend of mine did that and it worked, although his dog never bit anyone but, would growl when strangers came into its space. The dog now accepts strangers with the wag of the tail and waits for its treat!

 

In this instance Brian, refund the guest and get a professional opinion on the nature of the wound, don't think that because it doesn't look much, it must be ok. We know a woman who lost a finger due to complications from the **bleep** of a rose thorn....it didn't look much, in fact you could not see it but...she lost her finger!

Sorry Brian not a nice thing to have happen and I hope you get out of this without too much pain!

 

Cheers.....Rob

View Top Answer in original post

32 Replies 32
Branka-and-Silvia0
Level 10
Zagreb, Croatia

@Brian430thank you for this information, very useful.

 

 

Eden35
Level 2
Chevy Chase, MD

Did you ever get an answer?

Sarah977
Level 10
Sayulita, Mexico

@Eden35  If you don't tag the person you are responding to, they will have no idea that you have asked them something and will likely never see your post. If you tag, they receive a notification.

To tag- hit the @ symbol, then click on a name in the box that will appear. If the name isn't there, just start typing it in, then another box will appear where you can scroll down until you find the correct profile, then click on that. Then continue writing your post.