Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I rent out a room in my home. I am not getting excellent ratings for check in procedures. I welcome guests at the street or front gate, lead them into the front door, show them the room, and the house rules, towels, table and chair, water and ice, etc. I ... Latest reply by Sandra856

To give some background information for context I have a stand-alone house that is managed by two full-time staff. One housekeeper and one gardener. I don't live in the property. Repeat guests - a family with young kids, stayed this past weekend. They bro... Latest reply by Brian2036

Hello, I am interested in making my Airbnb more “kid friendly” because the property can accommodate large groups (families.) What are some ways I can do that? Is there certain toys I can get? Maybe certain amenities are good to have for kids? I don’t have... Latest reply by Solveig0

I thought I'd share a lovely note that my guest, Holly, left this weekend after staying with us for a night. I host in a sweet little unit out in our shared backyard, so our guests often get the full experience of hanging out with our 3 small kids and ... Latest reply by Jenifer65

I would like to offer one of the rooms in my apartment on Airbnb. I have an Airbnb account now and have published information about the room, but I have not made bookings available yet. I cannot find any information regarding payments. Airbnb has not aske... Latest reply by Karl1039

Hello all! I am a new host only 3 weeks now and would love some honest feed back from you guys. Take a look at my listing and let me know your thoughts. Thanks in advance. www.airbnb.co.uk/rooms/15207430?source_impression_id=p3_1628443746_AIIfywOgog9%2... Latest reply by Helen427

Hi, I wanted to ask what do you guys do if a guest checks in and sends a video tape of walking through your house( which is a modular home built 15years ago) and says it’s grimy because there are smudge on the mirror? This happened 3 days ago, I sent m... Latest reply by Quincy

I just reopened for bookings after going offline during lockdown. Strangely (or maybe not so strangely, considering all the folks who've been stuck at home), all I've gotten so far are reservation requests from newbies. I have instant book on, but part of... Latest reply by Susan653

Hello, I am undecided if it’s better to send the check in code the morning of or the day prior? I was thinking the day of would be better but I have heard that guests like to have the information before they travel. Do you have a preference based off ... Latest reply by M199

When the guest stays for 28 days, should i provide all the consumers, like shampoo, shower gel and toilet paper for all the time ☺️ Latest reply by Torn18