Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello!I found this apartment on ebay, is really nice and cheap compared to the rest in the city of Hamburg. The owner is Danish and doesn't live anymore in Germany. I asked him to see the apartment and he answered me that he is gonna use airbnb so I can c... Latest reply by Branka-and-Silvia0

What is the process to deal with a limited mold issue in a listing? The affected area is so small that we could easily tackle it ourselves. But Airbnb seems to have a protocol they want to enforce, relying on remediation professionals. We were thinking... Latest reply by Emiel1

Can anyone help me how to reach out to legal department of Airbnb??Once again we’re being scrutinized by Airbnb’s trust and safety poor decision making team. We had a military guy who stayed with us over a month. He extended his stay a couple of times. O... Latest reply by David192

Hi everyone! What a year. I wanted to ask if anyone else has had issues with host support in general and then specifically getting information for the police department. I rent a single room/bathroom in my house and had a couple book for about 10 days. O... Latest reply by Jamie206

la mia esperienza con airbnb, racconta la tua Latest reply by Emiel1

Hello HostsI have 2 bedroom home. One out of through two bedrooms are used for guest. The last few guest where mef students in their late 20's. I find that they seem to have a sense of entitlement. I don't allow kitchen access and my guest is clear. I to... Latest reply by Jennifer1897

A recent guest asked if she could arrive at our place in the AM rather than the 3 PM or later in our policy. We have always tried to accommodate our guests, so we obliged since the property was clean and ready to go. However, my husband wanted to measure ... Latest reply by Cave0

What do you do, if anything, if a guest reveals that they are staying for a special occasion (birthday, honeymoon, etc.)? We write Congratulations or Happy Birthday or whatever it is on the name board with their name. And we usually leave some wine or a ... Latest reply by Sharon1014

Our guests had their tyres slashed last night in the driveway of our home (ours were also slashed)Is this covered under any AirBNB insurance?Aprreciate any help on this.We are in Australia. Latest reply by Sandra126

Do you think it’s essential for the flat to have a washing machine? I am refurbishing the kitchen and am keen to put a slimlinedishwasher in which I think would be more beneficial. My guests stay on average x3 nights. It would also stop guests putting bed... Latest reply by Cave0