Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, My husband and I just started our Air BnB and our first guests were listed with 4.5 stars (but little profile info and never responded to our messages). However, after only one nights stay, they trashed the place (literally trash and food all over the... Latest reply by Sarah977

What do you say when a perspective guess ask you to waive the cleaning fee because they want to do the cleaning themselves Latest reply by Debra300

Hey friends just looking for some thoughts on this scenario we have some guests that just arrived from Greece. Super friendly and respectful.....but, they showed up with a dog. Our listing says we don’t allow pets, but I’m guessing they just didn’t read ... Latest reply by Emilie

We want to continue charging our pet fee through the Resolution Center and make it so they can't add pets on the booking form.Also, wondering if this will affect a search for pet friendly hosts, since the search now has the option of adding the number of ... Latest reply by Emilie

Hey guys, I have hosted a few times and it's been a success everytime:) But a few days ago I had a guest arrive and in the evening of that day she sent me a message saying my flat was a disaster and listed up 13 things that were problematic. These inc... Latest reply by Gina1746

Hi! A guest recently advised me that he received an SMS, which appears to be an automated copy of a message I sent to him on the Airbnb app. He was able to reply to this SMS, only it's not from my phone number so I can't see this reply. Is there a way ... Latest reply by Steve3284

HI all, for our airbnb property we allow guests to arrive anytime on their first day and leave anytime on their last day. We feel it's important for them to be able to relax and timetable their arrival and departure to suit themselves. Often families ha... Latest reply by M199

I recently had guest who refused to check out on time. I finally got them out 3 hours past checkout time. They claimed to be sleeping but I could hear them moving around in the house the few times I tried to knock. Upon checking out, I found they had been... Latest reply by Sarah977

It has been 12 months since we moved to Brogo in rural New South Wales to see if we could run a bed and breakfast and bush retreat. Doing this was a dream that my partner, Alli, and I have had for about 10 years. We remain very grateful and privileged to... Latest reply by Marg11

I had a woman book my house in a couple of weeks who is celebrating her anniversary, and she has been asking me question after question about things to do and places to go and where to eat when I have a guidebook on my profile and in the house. I don’t m... Latest reply by Sarah977