Newest Update iOS (10/1/25) doesn’t work

[George2375]

Newest app update doesn’t work. App shows logo then crashes. Running iOS 26.

[George2375 · Accepted solution]

Thank you so much for the communication. Everything is working great now

[Bhumika]

I am so glad to hear that @George2375 🌻

[George2375]

Thank you so much for all of your assistance. Truly a great app and world class team !

[Marko395]

@George2375 I have the same issue, it seems that you resolved the issue here but you didn’t list the steps so that other users van figure out.

please list steps on how to resolve the issue 

thank you

[Kathy1571]

I have same issue since IOS 26. Tried everything and nothing works. Quite annoying 

[Emilie]

Hi @Kathy1571, 

I'm sorry to hear you're having some trouble using the app! I understand that your device is up to date, could you please check that your app also is? If it is, it is worth also deleting it and then reinstalling the app as well. 

I hope this helps 🙂

Emilie

[Kathy1571]

@Emilie Everything is up yo date. I’ve deleted and reinstalled at least 5 times, restarted phone several times. I’m on IOS 26.0.1. 

[Emilie]

Thank you for coming back to me, @Kathy1571! Would it be possible for you to share a screen recording via a public google drive link,  when trying to use the app? It will help me to bring this to the technical team. 

Looking forward to hearing from you 🙂