We have a guest checking-in to stay in 8 days. We have a strict cancellation policy in place which entitles her, today, to a 50% refund if she cancels (starting tomorrow she would get no refund for cancelling). She submitted a request to "Modify" her days reducing her stay from 4 nights to just 2 nights on a very busy Spring Break week. This guest will only stay two nights which breaks up our week/weekend and leaving less appealing and unlikely dates for someone else to grab.
Since we have a strict policy the guest should only be entitled to 50% refund if she were to cancel and the same policy is enforced with modifications.... or so I thought! I just spent an hour on the phone with Airbnb and they explained that this is how it works:
She was paying $140/night for four nights with her original booking. Since she is cancelling two days, she will be responsible for a 50% of her trip, changing her nightly fee to $70 per night. Meaning she's changed from 4 nights to 2 nights and only paying for two nights.... So she is not being dinged in any way - only I am! I should be getting paid out at two nights at the full $140, plus $70 for each of the other two nights she is cancelling, right?
This seems like such BS for hosts and I really don't want to accept the change. Does anyone have advice on how to proceed if I am at an impasse here with not wanting to allow the modification because it's not a win-win, only I lose here. Reviews mean a ton to us, but I am also tired of getting the short end of the stick out of fear of bad reviews.
