Pet rule broken

[Jacqueline1117]

What should I do if a guest broke house rules ? (They already checked out)  

We don’t allow pets, and it is clearly stated in house rules . 

We noticed they had a small dog on the camera.  

Should we send an extra fee? 

Normally we wouldn’t be so bothered , but they also had extra guests than what they booked , they weren’t clean , and they were very noisy for our other guests that were in the condo next door effecting their review.  

So all that combined , we are just not willing to let the dog thing slide . Lol 

[Helen3]

If you know people are having extra guests and pets you should flag it with them during the booking . Much harder after they have left.

Personally I would either have asked the extra guests and pet to leave or charged for the extra guests. 

the pet is awful as you may have those with pet allergies booked in the future who will be affected 

If  the listing needs extra cleaning and you use a cleaning company you can charge for this too.

please leave an honest review . 

[Anonymous]

@Jacqueline1117  Once the stay is over, you don't have any practical recourse for rule violations. Sure you could request extra money from the guests, but they have every reason to decline the charge and hit you back with a 1 star review. Airbnb won't back you up on that one. 

[Ted307]

@Jacqueline1117 

If you will need to charge for extra cleaning time and expense, you will need to bill for that before your next guest checks in, from my understanding. You will need to notify the guest in the app before check in time for the next guest.

We had a guest who brought an unauthorized dog. We saw it and my husband spoke very diplomatically to the renter and we charged him the pet fee, which he paid. Ted is great and the guest gave us a good review. We gave the guest a truthful review and checked that we would not host again.

A very polite, kind message, about dog hair or extra cleaning, could keep you from being reviewed harshly. Once they admit in the message app that they had a pet, and extra cleanings were needed, if you charge them through the resolution center, you will be paid. Our charge to someone who did not pay the pet fee was paid that way once, in spite of the guest ignoring our request.

You might not want to risk a bad review by charging if the extra cleaning was not too expensive. But leave a review about the rule violations, so those people have trouble booking again. They will not see your review until they leave one or 14 days, which ever comes first. Extra guests, pets in a no pet space, and noise are all unacceptable. All 3 at once is a guest that would get a refusal from me when the request a booking here!

Chris