Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have a guest that booked two nights (our minimum) and asked a week before the reservation to change it to a single night. He asked for a discount; I took money off and reduced it to a single night. I sent the change request and he accepted it. He bee... Latest reply by Emiel1

I had someone stay at my studio and when my cleaner went in there to turn the unit over she told me it had a strong smell of marinjuana. I went there after to do a odor bomb and it indeed smelled lile marijuana. After the first round, 30 mins later, my hu... Latest reply by Cory-and-Rachel0

I trust this is the correct space to ask about this important topic.I have a guest that has brought to ESA's to our unit knowing we do not allow animals. The person stated "We have 2 ESA service small dogs. I have it in my profile so I didn’t think it wo... Latest reply by Lorina14

Hi we have a carpet burn on the carpet during a long, 6 day stay. The guest is also a VIP, competing in a local global sporting event.During our routine mid stay refresh our host noticed a burn from hair straighteners on the carpet in the main bedroom. Ho... Latest reply by Nicholas1097

Hi everyone, I am very new to Airbnb and I think i have had a negative experience with my first guest. The left the place in an absolute disgrace. Rubbish everywhere, used every piece of cutlery in the building and left all their dirty dishes everywhere... Latest reply by Turan17

Since entering the summer release program I have been having a couple issues with Calendar sync and the 2 nights between bookings setting not being honored. Airbnb chat support is useless in getting these software bugs reported to the correct people. I ca... Latest reply by Diane706

A host has agreed to rent to me for 2 nights on a 3-night minimum stay and asked me to send her an inquiry for the two night stay but I can't figure out how to do that. Please help! Latest reply by Emiel1

Hi, what is the best way for a guest to cancel after a death. I have someone who wants to cancel and it's about 21 days before the check in date. Is it best for them to do it or me? Do they get all their money back or some? I'm new to this so thank you fo... Latest reply by Cheri456

I have my first week long booking. Should I do anything different for my guests since they have a longer stay than my normal 1-3 night bookings? Latest reply by Mike-And-Jane0

55eur per night in August for a room at Amano Hotel in Mitte???Airbnb rooms for 40eur a night in August?? And nothing booked out! These are Thailand prices!!!! What is going on in Berlin? Why ONLY the prices for accommodations have sunk so bad while every... Latest reply by Mike-And-Jane0