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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

On my last stay, I got a complaint from the host claiming that I had burnt the bedsheets with the iron (which I didn't use, haven't worn a shirt in ages), after years of perfect reviews for my tidiness Airbnb decides to side with the host and charge me fo... Latest reply by Sandra8079

We are Superhosts with 4.97 rating with over 350 reviews. A recent guest scored us 5 for every category but then the overall rating was 4. How does that happen. There is no explanation as to why they thought we only a 4. Surely the guest should have to ju... Latest reply by Shelley159

I have a guest who has rented a room for 4 weeks in my small apartment shared with me, and he never leaves the house. He sits in his room with the blinds down, and will continue doing that. It freaks me out and makes me very uncomfortable. This has happen... Latest reply by Karen4867

Is there a way to pay house cleaner through the payout method I selected? How do I send money to guest so it reflects on their credit card they used? Latest reply by Alicelyn0

We have 8 mini-split AC units in our 6-bedroom house and the one in the primary bedroom hasn’t worked all week. I think I should offer our guests a refund of $350 (7x $50/nights). My family wants me to consult other hosts for advice. Please advise. It’s s... Latest reply by Marie8425

We have a guest that booked two nights (our minimum) and asked a week before the reservation to change it to a single night. He asked for a discount; I took money off and reduced it to a single night. I sent the change request and he accepted it. He bee... Latest reply by Emiel1

I had someone stay at my studio and when my cleaner went in there to turn the unit over she told me it had a strong smell of marinjuana. I went there after to do a odor bomb and it indeed smelled lile marijuana. After the first round, 30 mins later, my hu... Latest reply by Cory-and-Rachel0

I trust this is the correct space to ask about this important topic.I have a guest that has brought to ESA's to our unit knowing we do not allow animals. The person stated "We have 2 ESA service small dogs. I have it in my profile so I didn’t think it wo... Latest reply by Lorina14

Hi we have a carpet burn on the carpet during a long, 6 day stay. The guest is also a VIP, competing in a local global sporting event.During our routine mid stay refresh our host noticed a burn from hair straighteners on the carpet in the main bedroom. Ho... Latest reply by Nicholas1097

Hi everyone, I am very new to Airbnb and I think i have had a negative experience with my first guest. The left the place in an absolute disgrace. Rubbish everywhere, used every piece of cutlery in the building and left all their dirty dishes everywhere... Latest reply by Turan17