Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We are always looking for ways to improve bookings. In fact, we just substantially lowered our nightly rate, but still are not seeing the traffic that we desire. Open to suggestions -- and thanks in advance. Latest reply by Elisa

I receive this error when I try to leave a review for a guest that checked out today: You don't have access to the review you are attempting to write. You are logged in with(Insert email) as your login credential.Ensure you are using the right account. Latest reply by Ana2038

I tried my best for the guest who arrived with a short notice (1-2 hours before check-in), but then was late despite I went to the property to wait them. So, I needed to cancel the job interview because of them being late, and had an argument with HR mana... Latest reply by Muslim4

Hello, My name is Sandra. My husband, Steve and I are new to Airbnb community. We are really excited about this journey!! We are located in Jackson, TN. We had a few guest and so far so good. We recently received a 28 stay request; however, there w... Latest reply by Helen3

Hello Airbnb administrator, Thank you for your attention to this matter. I would like to report a guest who repeatedly violated our house rules, had multiple unpleasant interactions with our cleaner, and left a misleading, negative review in retal... Latest reply by Mike-And-Jane0

Hi, I have been a host for a couple of months now and had a question that I thought might get answered from this forum. My listing is a house across the street from my own that my husband and I purchased, rather than making an addition to our house. Our g... Latest reply by Paula

I’ve just had my second booking. Guests left the place very tidy but… When they left they took 2x towels a pair of nice scissors and (I think) a pillowcase! All cheap to replace but I’m not quite sure the best way to deal with it! I think they also had a ... Latest reply by Elisa

Hello Airbnb Community,I hope y'all are doing great! Last night I recieved an inquiry for a reservation from January 10- April 30, 2025. When I first recieved the notification I thought it was a little fishy because the inquirer only had he's email verifi... Latest reply by Angelica684

I have a guest who did not add Pet to their original reservation and want to add it now. There is a 50$ Pet Fee that needs to be added to this existing reservation. 1. Can I make that change under Reservation - Guest Charges - Accommodation Cost? 2. Shou... Latest reply by Tara330

How do I state that our December is our only non-refundable month? Latest reply by Steven1834