Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We had a guest come and bring a dog they did not disclose. We are pet friendly but do charge a pet fee. On their check out day, I sent a friendly request to pay the fee, in the vein of, “Oh, hey, you may have forgotten but could you please..." The guest, ... Latest reply by Joan2709

I spoke with a senior support specialist today regarding a different issue and brought this up when he asked if there was anything else he could help with. I explained that this hampers hosts' ability to recognize repeat guests and to refresh memory abo... Latest reply by Sandi14

Hi, i am a host for months now and booking are kinda hard for me to get for my 4 listings. Any advice to improve occupancy rate and booking numbers? Thank you. Latest reply by Lorina14

I'm staying in Missouri for a few weeks to do research at a university here. Two nights into my stay, I found four cockroaches. And I have seen one cockroach each night since. I saw one last night, and this morning I found a small one on the kitchen count... Latest reply by Helen3

I’m looking for guidance on how to review this particular guest. Here is some context: I recently hosted a guest who, in my opinion, may be dealing with mental health challenges. Upon arrival, she shared some wild and concerning stories about her previous... Latest reply by Patricia2526

Hi all,I am new to hosting.In my excitement, I accepted a booking from a girl called Hollie, with no reviews or photo, who is coming with 5 people from Melbourne to visit her friend who lives near me.She sounds young and I should have asked her more quest... Latest reply by Simion3

I'd like to formally express my frustration regarding your recent policy change that prevents hosts from submitting review removal requests on behalf of guests -- even when both parties are in agreement and the guest has provided written permission. There... Latest reply by Steven1981

I would like to share my horrible personal experience of Airbnb guest in Pakistan / Lahore. I have been to few countries and stayed using Airbnb with great experience. But I had terrible experience in Pakistan. It seems in Pakistan, Airbnb is very risky. ... Latest reply by Cineplex-Lodges0

While staying at an Airbnb in Mexico, we noticed that money had been missing.How do we make a claim through Airbnb, who provided the housekeepers? Latest reply by Bhumika

Hello,We travel for work 4-6 months a year, hence considering Airbnb or short term furnished rental for the period we are away. Two bedroom & office or 3 bedrooms, 1 bathroom etc. Any feedback would be greatly appreciated. The home is small and modest in... Latest reply by Elisa