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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I agree to shorten the stay, but I don't want to return the money to her privately. _______________________________________________________________________ Google Translation added by Community Manager: I agree to shorten the stay, but I don't want to... Latest reply by Emiel1

Wondering what everyone’s views are on pet fees for companion animals. we allow pets to stay but charge a $100 pet fee to cover extra hygiene treatment of soft furnishings, extra cleaning to remove fur, marks on glass doors etc. I’ve had the odd request f... Latest reply by Shelley159

I’m curious how other hosts handle the constant solicitation messages. Lately I’ve been getting them almost every day. Most are from people asking to stay in exchange for social media content, offering photography services, or pitching some type of collab... Latest reply by Joelle43

Hello everyone, I currently have guests staying at my cottage. They booked approximately two months ago for the last week of July - first week of August (prime summer holiday period). They arrived the day before last and are now requesting a 9 day reducti... Latest reply by Mike3801

I am having a problem now right now with an airbnb instant booking that came through outside of our required 24 hour notice period and for 1 night even though we have a 2 night minimum. We received a 1 night booking request yesterday for tonight (new year... Latest reply by Lisa6115

Hi everyone,I’m hoping to learn from other experienced hosts who may have encountered something similar.In our case:We proactively reported a proposed large gathering to Airbnb before it occurred.Airbnb Safety reviewed the matter and cancelled the reserva... Latest reply by Alex14818

On my last stay, I got a complaint from the host claiming that I had burnt the bedsheets with the iron (which I didn't use, haven't worn a shirt in ages), after years of perfect reviews for my tidiness Airbnb decides to side with the host and charge me fo... Latest reply by Sandra8079

We are Superhosts with 4.97 rating with over 350 reviews. A recent guest scored us 5 for every category but then the overall rating was 4. How does that happen. There is no explanation as to why they thought we only a 4. Surely the guest should have to ju... Latest reply by Shelley159

I have a guest who has rented a room for 4 weeks in my small apartment shared with me, and he never leaves the house. He sits in his room with the blinds down, and will continue doing that. It freaks me out and makes me very uncomfortable. This has happen... Latest reply by Karen4867

Is there a way to pay house cleaner through the payout method I selected? How do I send money to guest so it reflects on their credit card they used? Latest reply by Alicelyn0