Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This was the most disappointing customer service experience I have ever had. No one I spoke to was able to provide me with a clear reason as to why I was flagged as a “potential party risk.” I asked multiple times for an explanation and never received one... Latest reply by Joan2709

I understand that both host and guest have 14 days to leave a review and neither will be made public until both have been completed. My question is, if I write a review and the guest does not, will mine ever be made public? I\ Latest reply by Mike3732

Reservation for the guest was cancelled over non-payment among other issues. Airbnb stated that if they collect from the guest they will pay the fee per my cancellation policy, which was long term/firm. This entitles me to 30-additional days (it was a 5 m... Latest reply by Mike3732

I have a customer who had booked for 2 nights and now wants an extra 3 nights starting earlier, total 5 nights. I have discounted the rate by negotiation. How do they update the booking? Latest reply by Woz1

H Latest reply by Paula

I'm in the UK and have booked Airbnb in New Zealand. The site shows my price in GBP Sterling. Will I be charged in GBP Sterling or NZD New Zealand Dollars? I tried calling the telephone number for Airbnb but the tape didn't know the answer, didn't connect... Latest reply by Paula

Anyone else take issue with the change to guest review guidelines for bookings? To be more clear- previously, hosts had the option to set a guideline that guests needed to have at least one review prior to booking. Airbnb removed that option last year, wh... Latest reply by Elisa

Hello I would like to speak to a representative in reference to a current personal booking Latest reply by Paula

Hi everyone, I’m currently staying in an Airbnb in Mexico City with my newborn baby. The apartment has a gas water heater, and the exhaust that expels carbon monoxide is inside the apartment rather than outside.I found this out because the carbon monoxide... Latest reply by Lorina14

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like ... Latest reply by Ryan-Vitanza0