Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I would appreciate advice from other hosts who have dealt with a similar situation.A guest booked my apartment for 3 guests. Before check-in, I prepared the mandatory registration forms, and all three guests completed the check-in form and were checked in... Latest reply by Adil342

My husband and I have been SuperHosts for a few years now and have not encountered this specific issue. We had a guest request a long term stay (>28days) that is now past the refund period, but AirBnB has not been able to collect any payment. They stated ... Latest reply by Lindsey556

I had a guest for 3 night, he gave me 2 stars complaining that the windows don't work(they do) and that the exterior door needs to be replaced (yes, it's old, but it functions just fine) and complaining that the driveway is "bumpy". Telling people in the ... Latest reply by Emiel1

Anybody else hate being marked down for location? I can't do anything about it and it's clearly visible when people book! If people want a great location then they should expect to pay more as this is part of why I rent my room cheaply! Sorry rant over ju... Latest reply by Joelle43

So I was just left a 4 star review, comments were positive. and short, " nice place bright and cheerful." but a 4 star review was left for location and cleaning. I messaged her to find out what the concerns were after the reviews were left. she stated it ... Latest reply by Joelle43

I agree to shorten the stay, but I don't want to return the money to her privately. _______________________________________________________________________ Google Translation added by Community Manager: I agree to shorten the stay, but I don't want to... Latest reply by Emiel1

Wondering what everyone’s views are on pet fees for companion animals. we allow pets to stay but charge a $100 pet fee to cover extra hygiene treatment of soft furnishings, extra cleaning to remove fur, marks on glass doors etc. I’ve had the odd request f... Latest reply by Shelley159

I’m curious how other hosts handle the constant solicitation messages. Lately I’ve been getting them almost every day. Most are from people asking to stay in exchange for social media content, offering photography services, or pitching some type of collab... Latest reply by Joelle43

Hello everyone, I currently have guests staying at my cottage. They booked approximately two months ago for the last week of July - first week of August (prime summer holiday period). They arrived the day before last and are now requesting a 9 day reducti... Latest reply by Mike3801

I am having a problem now right now with an airbnb instant booking that came through outside of our required 24 hour notice period and for 1 night even though we have a 2 night minimum. We received a 1 night booking request yesterday for tonight (new year... Latest reply by Lisa6115