Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, I am a guest in a horrific situation and hoping to get some help from the community. So I booked a month-long stay with a host whose listing was new and at a great price. I was coming from a disaster of an Airbnb with a lady who had had a hid... Latest reply by Katie1795

we are seniors who were put in a very frightening experience in Tampa Florida, (and i do mean our lives) and all we ever received was a particial payment from Air BNB, no total refund and the response i kept receiving is that Air bnb had tried calling my ... Latest reply by Rebecca

I’ve been reading these posts for some time now, never really needed it till now. And now I find that these instructions DO NOT MATCH ANYTHING YOU PEOPLE ARE TALKING ABOUT!!! For instance: prop id, we’re told to go to log in to Air BnB, go to account, cl... Latest reply by Helen3

so my boyfriend booked this accommodation last night for his stay 23 Feb to 2 March with his friends however when I go onto the listing those dates are still available for me to book. The listing looks okay but they have had no correspondence from the hos... Latest reply by Helen3

Hi fellow hosts,I recently had a situation with a guest that left me completely unsure of how to proceed, and I’d love some advice on how you’d handle it.I had a last-minute, low-cost booking—definitely not my best guest. During their stay, they reported ... Latest reply by Mfonabasi0

Having trouble looking up a reservation via a code or reservation number I.e. HMKTR4....?? Latest reply by Rebecca

Hi all, need some advice: we are new to this and our second set of guests is there now. We have a “no pets” policy. This guest messaged me a few days ago asking if they can bring their two dogs—one little and one boxer size. I said that although we love... Latest reply by Emilie

Hi Airbnb Support,I’m a host who rents my home as a mid-term rental (MTR), meaning I prefer bookings of at least 30 days and ideally longer stays (e.g., 3 months) to avoid vacancy gaps. However, the way the Availability Window setting currently works make... Latest reply by Joan2709

Hello Everyone, I'm a professional photographer with over 5 years of experience in the hospitality space. I've worked with some of the top hotels in the world and now I'm looking to collaborate with some Airbnb properties! I'll be launching a YouTube chan... Latest reply by Youssef277

I have a challenge with a review left by a guest. The review states as follows “ProsSimilar to pictureVery responsive and nice hostConsThe compound is rundown and shouldve been included in the pictures so that i could make a decisionWeird smell” Now my c... Latest reply by Mike-And-Jane0