Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Madison277

Hi,Just saw the e-mail about removing the strict policy. I know many guests will do multiple bookings for the same week for safety, then cancel the ones they choose not to keep at the last minute. By continuing to reduce the amount of time a host has reco... Latest reply by Mike-And-Jane0

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge. We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else. Because we cancell... Latest reply by Valerie1654

I am having a huge issue with a past guest. They snuck in 2 extra people without authorization. Finally agreed to pay and then he accused me of having a hidden camera in the pool area. It was completely false and air bnb denied his complaint. He then wro... Latest reply by Joan2709

I got a message from a potential guest for a 7 month stay that wants me to call them to discuss the long term rental. Once they understand the situation of the house they will go back to Airbnb to make the reservation. Does anyone have experience with thi... Latest reply by Alex

LOYALTY! I HAD hundreds of reviews from my previous listings. I havent used your service for a long time. Now I get on here and I have 4 guest reviews and none as a host? Will not be coming back. All that work over years and you erase it like it didnt hap... Latest reply by Mariann4

Hi, So, to make it clear to anyone providing a house with some extra entertainment or facilities, just know that we got a group of guests that destroyed the green carpet from our English Snooker (12 foots) and AirCover is not covering this damage. Saying ... Latest reply by Nicolas2597

I have usually hosted guests for longer terms, generally one to two months at a time. My current renter is complaining that I did not provide enough toilet paper for his 30-day stay. I left him with eight rolls to get started, and I assumed he would pic... Latest reply by Alex

Airbnb, this was an awesome feature. Please bring this back. Give folks the option to either turn it off or use it. Taking it out entirely is lame. Latest reply by Kitty-and-Creek0

Hi Everyone, Having created my first listing on Airbnb since 2017, I noticed a steep drop in bookings received through this OTA over the past 7 to 8 months.I'm based in the UK (outside of London) and manage a small business providing short-term rentals in... Latest reply by Veronica-Of-Excel-Proper0

Hi all, I’ve currently been hosting guests who said there would be 4 adults and 2 children. Upon check in, the initial guest that made the booking had come to collect the key and left, he then arrived 6 hours later, walked in and left after a minute. A f... Latest reply by Emilie