Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,How can I change currency? Latest reply by Emilie

Hello, I want to share a recent experience that raises serious concerns about host protection. A guest arrived 3 hours late without notice and immediately complained about the lack of A/C (which is not mentioned anywhere in my listing). To accommodate the... Latest reply by Joan2709

I was contacted by phone by someone impersonating Airbnb staff after I left a 3-star review. They pressured me to negotiate a refund with the host in exchange for deleting my review. I later learned Airbnb never calls guests for review mediation. This wa... Latest reply by Joan2709

I recently submitted feedback to Airbnb support to create a new feature where host could provide more information for Airbnb customer support in the event the a guest gets locked out and can't reach the host. For example I have a smart lock and in the eve... Latest reply by Patricia2526

I'm encountering a significant issue with the payment processing for a guest booking on Airbnb, and I'm seeking assistance to resolve it.Background: I am an Airbnb host, and I recently had a guest who tried to book my property but faced issues with paymen... Latest reply by Andrew3936

Hello! Would love some advice here on how to further proceed. I stayed at a home with my dog which didn’t allow pets. I didn’t realize this and asked the host to cancel. The hosts said he’d charge $25 per day. The couch is a fabric and his claws left a fe... Latest reply by Patricia2526

I got a reservation from a couple in the last minute, and because I had other guest leaving in the same day of check-in and arriving at the same day of check-out, I was very clear that the times of check-out and check-in were very strict. Now he sent m... Latest reply by Darlene305

Hey everyone, I recently stayed at a place and unfortunately lost both the access card and room key while hiking in the forest, along with my wallet. I immediately informed the host and offered to pay for the replacement, as long as they could provide me ... Latest reply by M--Talal0

Hi, I think it's a good idea to send a notification to a guest if their travel time is in the future and a new review gets submitted fir the listing that they have already booked. This way they will stay updated with the newest reviews of their booking be... Latest reply by Elisa

Would like to know if other owners are using this company and if so, how do you contact them? We have been using them for a few years and generally have had no problems. However lately we have had two guests who have complained about the standard of clean... Latest reply by Elisa