Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I recently experienced a situation that left me genuinely concerned about the safety of my home, my family, and my neighborhood.A guest told me he was coming to visit family. However, during his stay, he spent most of his time inside the suite and sitting... Latest reply by Dinamarta-Jose0

Hi, I’m Imani and I’m looking for guidance and advice and assistance. This is a very delicate matter. I am currently hosting a female guest, very nice and respectful who is homeless and working temp jobs. She is booked for three more days and then she h... Latest reply by Snehal1

I do not know if this has ever happened to you. I have a situation right now about a guest that had reserved for 2 nights and suddenly yesterday I got an email from Airbnb stating she has canceled and that she was charged for canceling, I went in and ask... Latest reply by Helen3

Hi - I am a new AIRBNB host and every review I've had are 5 Stars. This last guest brought her dogs, which I do allow, but they have to keep place clean and take out their dogs in our fenced in yard. She left them there alone all day unsupervised, per my ... Latest reply by François2129

Anyone notices something really weird here?How come 160 to 161 jumps from 25 to 30 GBP for the service fee and then drops to 26 at 265?There are many other similar weird jumpsBase Price Host Service Fee You Earn£160 -£25 £135£161 -£30 £131£162 -£30 £132£1... Latest reply by Gil2587

Where the heck do I find the guests phone number? It used to be prominently displayed, stop changing things.... you are not improving the host experience. Latest reply by Linas13

Hi Guest is having a problem to complete his booking Latest reply by Paula

My guest took the key. I have already messaged them, but I haven’t received a response yet. What can I do? Latest reply by Paula

Is there a cancellation policy that we should use for someone who wants to book a year in advance in high season. We are nervous about someone wanting it for a month in July next year and if they cancel two weeks before we may miss out on so many more boo... Latest reply by Linda5205

I wanted to share a pattern I have been noticing more frequently this summer and see if other hosts are experiencing something similar.I have noticed an increase in guests who appear to book based on assumptions from previous Airbnb stays, hotels, or gene... Latest reply by Andrea8655