Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Every time I try to verify my photo I get those three little dots and it just stays like that for hours. I've tried different lighting and I've done it on two different devices. How can I get verified. Latest reply by Rebecca

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my ba... Latest reply by Samantha1481

We arrived yesterday to our listing and immediately found it not as advertised - it said there was a private hot tub which was a deciding factor to come and there is not one. Furthermore, many many things in the house are broken including the back door wh... Latest reply by Ann45868

Hi everyone I’ve had a person contact me “A” that’s all it said. They have Chinese symbols on there correspondence and want to book 5 months. Since I’m new it seems scammy. Any input? Latest reply by Ben6614

So I had a guest yesterday who thinks their dog ate a fire stick. He was pooping bloody poop all over the house. They went to bed and woke up to poop everywhere. They did have a dog cage, which to me indicated they knew the dog couldnt be left out unatten... Latest reply by Mary1523

Recently I have been staying in an Airbnb for a few days as I am working somewhere else. Before moving in, I have made an awareness to the host that I will be leaving early in the morning which she said is fine and asked me try to keep quiet in the mornin... Latest reply by Marie8425

Hello, I had a guest who booked for 31 of July until end of August and he wanted to stay more and extend his stay so I offered him a better price than my calendar price but I could not send him and offer since he was my current guest and he couldn't too ... Latest reply by Arash56

As I'm new to AirBnB, I was wondering what the protocol is (if any) for reviews. Booked and stayed at our first AirBnB, and the experience was nearly perfect. No problem booking, instructions sent the week before the stay were detailed, and the flat w... Latest reply by Joelle43

Hi,I know the rule to answer an inquiry and never decline it, but Airbnb has a relatively new option (at least to me) to report and decline and request. Does it cause your visibility to drop if you choose the "report and decline" option ?Invariably, I've... Latest reply by Clay29

Hi, my recent guest denied my claim for extra cleaning fees and damages done to the property. They want to talk on the phone and are adamant about not paying. Is it a good idea to talk to them or should I just allow the photos/evidence to speak for themse... Latest reply by Teresa2271