Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

My guest had flushed down tampons and wet wipes causing my septic pump to malfunction and needs to be replaced. They left the place a few hours after plumber resolved and fixed the issue created by her group and asked Airbnb for compensation as well as r... Latest reply by Lorna170

To summarise:Airbnb has breached the contract, carried out a fraudulent transaction ($2,700 withdrawn without explanation from my account by AirBnB) , and failed to take any meaningful steps toward resolution within two days. There has been no indication ...

The issue is simple:My listing clearly states the property has queen-sized beds.The guest left a 2 star review claiming that the beds are full sized and not queen sized.Guest had an issue with me because I did not left them cancel the booking after they c... Latest reply by Jason2727

A guest wrote outright lies about my home. Stupid stuff that with a video or photo I could disprove. I was totally dismissed and my business is damaged from this defamation. I’ve contacted a lawyer and would like to ask if anyone else what’s to pool toget... Latest reply by Jason2727

I receive a pass through amount of money in my bank account from Airbnb. This amount was collected. on reservation as a "property use tax". Now... What amount of money do I base my % of payment to the municipality? Do I use the total amount of cash receiv... Latest reply by Kitty-and-Creek0

Hi Airbnb Community, I’m seeking advice on how to proceed with an unresolved issue from a recent stay. We stayed in an Airbnb for a month and discovered significant mold issues upon checkout, including mold behind furniture in the bedroom that affected ou... Latest reply by Ideth8

Has anyone else dealt with a guest who has lied about the listing.? We recently had a guest give us a terrible and negative review in retaliation to an honest review of how his employees left our house. I need to preface this with these folks rented anot... Latest reply by Dawn241

Hello, I am still new to hosting and I am fortunate to have my place booked for high season times. However, I would like to attract more bookings in the months leading up and after the high season. Rental unit in Cabarete · ★5.0 · 1 bedroom · 2 beds ... Latest reply by Alex

Hi,I'm sharing a link with guests so they can access my property, but the URL ends with double underscores (__). When I post it in the conversation, the clickable part doesn't include these last two characters, so the link doesn’t work properly. How can I... Latest reply by Joan2709

Good morning, I am deeply disturbed by the events of last month and Airbnb's decision and I would like to hear from other host if they experiences similar and how they resolved it. I thoroughly clean everything in my unit. bedrooms, linen, spreads, towe... Latest reply by Kitty-and-Creek0