Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Appreciate the new filter for guest favorites, but that is not equivalent to booking with a Super Host, which gives me a lot of comfort when booking in an unfamiliar location. Guest ratings are always a little suspect. I hope this filter is reinstated,... Latest reply by Sara11457

What is the criteria for superhost status and how often is the evaluation. When is the next evaluation? Thank you. Latest reply by Sara11457

How do I give access to my sister who will pay the balance on my booking? Latest reply by Alex

We had a family with 2 young boys stay. They cracked the front door large ornamental stained glass window the cost to repair and effort is a lot. We know this family socially and are in same groups (kids in same music lessons etc…). We shared with them th... Latest reply by Helen3

Hiback in 2022 I bought a gift card but lost it and never used. Contacted Amazon who asked me to contact Airbnb. Couldn’t get much from support. Can’t resend on Amazon as it’s old. I have order number and date. Latest reply by Elisa

I am asking here because the agents that are treating my case seems to have a very particular way to analyze things. I have booked an AirBnB site, that is currently an hotel, not a particular person. No issues with that. The problem is that the place have... Latest reply by Joan2709

Has any one stayed at an Airbnb hosted by Caterina, and co host Maria? they're a business who have multiple Airbnb listings. I booked a flat with them and inquired about closet space and they haven't responded. I also tried reaching out to them via WhatsA... Latest reply by Quincy

we have guests staying in our Airbnb and checkout was today at 10 AM. They are not answering the door and our cleaning crew. Is there. We do know that they came for a music festival and saw them driving in on our security cameras at 7 AM looking very tire... Latest reply by Emilie

Hello Everyone. I just recently reviewed a guest and it's the first time I actually said "NO" to the last question- "would you host this guest again". Apparently the answer only Airbnb sees. I thought it might allow me to elaborate a bit, but it doesn't. ... Latest reply by Shelley176

Hi everyone, So I booked an airbnb for 7 persons in Cairo.My host asked if we can send copie's of our passport, as he needs a permission from the tourist police. Does anyone know if its true and should be trusted? Are there otherways like to do it on our ... Latest reply by Emilie