Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I am getting the same type of request 30 days but ask him for a video of the kitchen so they can cook Chinese food, but I’m noticing in mine as in yours is the translation button has been activated. They’re trying to fish for me to put a number in so I ca... Latest reply by Paula

I agreed to meet a guest for check-in, but when he arrived, I became very concerned. He appeared disheveled, smelled strongly of weed, his eyes were red, and he looked as though he hadn’t slept in a week. Additionally, he only had a backpack, and his clot... Latest reply by Frances3408

Today I received a second pre-approval request in as many days of a new to AirBNB guest with a booking of 1-3 people in a house w/5 bedrooms. The first was translated from Chinese (guest name “F” but AirBNB verified) requesting a one month booking for 3 a... Latest reply by Paula

I'm new at hosting (since July) and so far have had all 5* reviews and helpful private feedback. Unfortunately our last guests were extremely difficult to deal with, going out of there way to find every small thing to complain about from the beginning a... Latest reply by Joan2709

We’ve been getting random inquiries by someone who seems to be trying to engage us in conversation with frivolous questions. Like, ‘can I cook in the kitchen’ or can I send them videos of the apartment. When I say that I don’t have videos, they ask aga... Latest reply by Joan2709

What do I have to do? Should I ask all guests to provide a copy of their passport before they arrive so that I can send it to the police Latest reply by Daniel13989

hi I am hearing in Spain that this is a hot topic again, need to register my guests on a portal, Upmarket I think it is called, Passport number, Nationality etc, have also been told that it is not the time to lose your tourist license as they are not bein... Latest reply by Rebecca

Good evening, i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment. i was wondering if anybody here has experience in taking a over a host from another h... Latest reply by Rebecca

I have someone asking to see video footage of my house for verification before booking for one month. They are new to Airbnb and have no reviews. They are not asking me to get off of the platform though. They do not speak English. Any thoughts on this? Latest reply by Trude0

Hello all. I'm a new host, and I'd like your advice or experiences regarding reviews and guests. We've hosted 6 reservations so far. Most were for a weekend or just a few days, but one was for a month. Of these reservations, only two have left reviews ... Latest reply by Lorina14