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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

For 3 months our 1 week tropical vacation to Margaritaville St. Thomas Virgin Islands was booked and fully paid for. It was booked through a host who owns a timeshare at the resort. We were to leave on the plane very early Wednesday morning. On the Friday... Latest reply by Joan2709

help escalating my case because Airbnb is only offering $100 for a serious health and safety issue at a $400/night rental. I booked an Airbnb in Cartagena from March 6-11 expecting a clean and safe stay, but instead, I encountered major problems that made... Latest reply by Marcin65

for me as a host , been with airbnb for years. recently airbnb have been favourable to guest. i have a guest that checked out after 5 days then made a complain to airbnb . saying it wasnt clean and she got 30% of the refund of the nights , she said ther... Latest reply by K206

I received an Airbnb gift card from my kids for Christmas. When I went to scratch off the gray area by the PIN, the whole gray area came off in one piece like a sticker and tore away the paper area where the PIN was. Now I cannot read the entire PIN. A... Latest reply by Shawn978

I have a suggestion for Airbnb. Currently, they have a very inefficient policy that they pass off onto the traveler. I have a credit card that doesn't charge foreign transaction fees (like many other avid travelers) - my bank covers these fees for me. A... Latest reply by Travis425

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Ashlie26

Hihow much time should this take after a stay ?cheersjames Latest reply by James4619

Typically, our electricity bill is around $200. We had a guest that requested we replace the Tesla charger. They then ran up $2600 in electricity bills in a matter of 15 days. After requesting reimbursement from AirBnb, we have received nothing. They said... Latest reply by Thore15

I have houses in Zanzibar but I have low occupancy, can you help me to boost my business Latest reply by Griffin37

I've come across similar posts discussing this issue, but I'm not content with simply absorbing the extra costs, especially when there could be negligence on the guest's part. Recently, we hosted a guest who stayed for a few weeks and worked from our home... Latest reply by Rose422