Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone! I have been having a good experience over the past 4 months of hosting, but I , only a few hours received a request from a guest who sent an enquiry, only to discover that my Preapproval listing was changed to Instant access. I NEVER chan... Latest reply by Lana1222

Hi,I’ve seen a dramatic drop in my reservations over the past couple of month. I’ve been a Superhost for more than a decade in a community that attracts many visitors. My prices have not changed much.Trying to understand why. Wondering if others are seei... Latest reply by Elisa

This is to inform all hosts that smoke damage is not covered! I had a guest smoking cigarettes and Canabis in my flat and left the place smelling like an ash-tray. He admitted the smoking in the chat, there where complains in writing from other resident... Latest reply by Joan2709

As an Airbnb host, the goal is to provide guests with a memorable experience while also ensuring your property stands out in a competitive market. Whether you're new to hosting or an experienced host, there are always ways to optimize your listing and enh... Latest reply by Helen3

Hi, I’m a new host, I have only hosted twice, and I keep getting inquiries from Chinese nationals requesting to stay longer than 30 days, sometimes even 3 months, and they all ask to communicate outside the chat via WhatsApp. They also ask to send photos ... Latest reply by Nishi25

I really love to join it.because all the member have a same goal. those holiday makers they search customers and the hospitality and always hope to provide good services Latest reply by Jennifer3056

I have a question a first is asking me for a video before that book is that allowed? I thinks it's not I got an right. Can someone help me clarify if that's the policy.?I think it is I hope am right. Latest reply by Augustus13

Im a little frustrated. I a am new to hosting and I received a request to book an entire month. AirBNB pre-approved them and I asked the applicants for proof of identity and the same selfie as well as a social media account. They responded right away wit... Latest reply by Zheng49

During the four years that my mom and I have been hosting there has only been one guest that we have wished to block. Another host has asked me today how to do the same for a bad guest they have had. I have never found any option to do this from my mobile... Latest reply by Alex

When we got to our Airbnb. We noticed mold, dust, insect nests, cigarette burns in the bed and other furniture and the fragrant smell of sewer mixed with cigarettes and cheap air freshener. The cab driver who dropped us off would not get out of his car s... Latest reply by Joan2709