Push notification issues!

[Guga10]

Hi everyone,

I wanted to ask how you deal with situations when Airbnb push notifications suddenly stop working.

We manage more than 20 listings, so timely communication is critical for us. The issue is that new messages from guests are not appearing as push notifications at all  sometimes we only notice them much later when we manually open the app.

We’ve already checked the basics (notifications enabled, no battery restrictions, app updated), but the problem still occurs across multiple devices.

This creates a serious operational risk, especially with same-day bookings or urgent guest questions.

How are you handling this on your side?

Do you rely on alternative notification systems?

[Rebecca · Accepted solution]

Hi @Bryan1116 @Guga10 @Eddy353 @Jonathan3025 @Geovani21 👋

Just a quick update: thanks to your reports, our team identified a bug and is working on a fix. You should have your notifications back soon. 😊

[Bryan1116]

Thank you so much for working with your team on this. 🙂 

[Bryan1116]

Hi @Rebecca , may I know if we have updates on this?

[Rebecca]

Hi @Bryan1116 @Guga10 @Eddy353 @Jonathan3025 @Geovani21 

I just checked back in and they're still working on it. They have said in the meantime, you can uninstall and reinstall the app again and this should fix the issue. 😊