Recent Cancellation

Debbie1264
Level 1
Portsmouth, VA

Recent Cancellation

Can you check into this person that booked one of our units and then 1 min. later cancelled it.  I had no problem with her cancelling the  reservation.  But now she is asking questions that don't really look right to me, so I thought AirBnB should take this one over at this time.  It was for :  

Amante
"The Ponderosa A" - Close to the Casino
Jan 24 – 25 (1 night)
1 guest · $0.00
 
Thank you so much for your help.  Not saying this person is trying to run a scam, but I would rather be safe than sorry and I know as a host we don't deal with the money part at all, other than setting the prices.   
2 Replies 2
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Debbie1264 This is a community of guests and hosts. As such the answer to your question is no - we cannot check into this situation.

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hey @Debbie1264

 

@Mike-And-Jane0 are correct, we can't look into specific account details as we're a public forum, and have no access to our Airbnb accounts. It's always best for specific issue, to head to Airbnb Support. 

 

I hope this helps,

Rebecca

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