Reviewing a guest that ignored every house rule and trashed our house

[Karen4309]

We are in our third year of hosting; our house is unique and charming, a single family vacation home on an island.  The house is seasonal, and we list it accurately as "rustic chic".  We offer many amenities and go out of our way to spoil guests.  We are now five star, preferred hosts.

Our most recent guests trashed the house.  They left garbage, half eaten food, many personal possessions, dirty underwear, sticky half eaten candy, broke a shelf in our refrigerator and a screen door and violated our number one, sacrosanct house rule.  To restore the house to pristine check-in status for our next guests will require at least three times the normal length of time we devote to cleaning.  I already had to pay our housekeeper more money than we collected because of the extra time required.

Any suggestions how to handle this horror?  We are considering changing our very guest-friendly conditions.  

[Helen3]

Contact the guest with evidence of the additional cleaning required  and damaged property . Raise a claim for additional costs . Leave an honest review @Karen4309 

[Alexandra85]

@Karen4309 Take photos before guest check in and after the guest leaves. You will need evidence to support your claims.