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Reviews and overall rating

‎24-03-2022 02:32 AM
Karen2882
Level 2
‎24-03-2022 02:32 AM

Reviews and overall rating

Our last 2 guests left us 5 star ratings in every category, yet the overall rating showed as 4/5 stars? I am missing how we lost 1 star overall? Is there a different category that the host is unable to see?

‎24-03-2022 02:32 AM
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‎24-03-2022 03:20 AM
Sarah977
Level 10
Sayulita, Mexico
‎24-03-2022 03:20 AM

@Karen2882  The overall rating is not an average of the category ratings. It's a separate rating the guest leaves.

‎24-03-2022 03:20 AM

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