They said if I cancel before 3 PM I will get 100% refund. I ...
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They said if I cancel before 3 PM I will get 100% refund. I did not. I only got partial and then when I contacted them, they ...
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As a relatively new host of just two years, I wanted to know if it was possible to send past guests a special offer for the year ahead? Is that a done thing or not? I would only send a special offer to people who were good guests in the past. Thanks for any tips!
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Hi @Emma2711
You could send guests a code they can quote when booking with you which gives them a discount (presuming you have collected their contact details under GDPR so you can do this).
Hi @Emma2711
You could send guests a code they can quote when booking with you which gives them a discount (presuming you have collected their contact details under GDPR so you can do this).
Thank you. As I still have their messages in my inbox, can I just contact them that way?
Under GDPR you should really get permission from your guests if you want to share marketing information with them @Emma2711
@Emma2711 Did you ever find out if this is ok to do? I've wondered if it's ok to send winter discount offers to my previous guests through the messaging system.
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