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Sending localized scheduled emails to improve guest communications & experience.

‎01-06-2022 09:39 PM
Peter3446
Level 1
Boise, ID
‎01-06-2022 09:39 PM

Sending localized scheduled emails to improve guest communications & experience.

I'm a newbie host, but spent many years in software and CX. I'm surprised that a global company that delivers a localized UX for guests online & in the AirBnB app, doesn't enable hosts to do the same in scheduled emails?!  Relying on guests to hit the Translate button for important check-in instructions, for example, is not a great experience. Is there a way to allow hosts to use a shortcode to determine which localized message to send? 

‎01-06-2022 09:39 PM
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‎01-06-2022 11:03 PM
M199
Level 10
South Bruce Peninsula, Canada
‎01-06-2022 11:03 PM

@Peter3446 

 

Don't know what you mean by CX and UX???

 

Scheduled messages with short codes are available on Airbnb messaging.

 

There is a translate button that is attached to messages, if not automatically translated.  But it dies fail occassionally.

 

I use short codes all the time.  Search Airbnb articles for instructions.

 

‎01-06-2022 11:03 PM
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