Hello Airbnb community.
My Airbnb superhost account was suddenly and inexplicably suspended.
On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday party with several families for their daughter. I informed them that we cannot allow parties of any type to happen, due to both Airbnb policies, as well as restrictions on our vacation rental permit. They did not give any assurance that the party would stop. In the subsequent hours, guests continued to arrive and the party grew. We contacted Airbnb and they promptly cancelled the reservation and informed the guest to leave. The guest packed up and left.
Problem solved, right? Wrong - this is where the problems began.
On Sunday I pulled up my calendar to see what the week looked like and noticed that any open days were blocked, and that my listing was suspended. I opened my second listing and saw the same thing.
No one from Airbnb contacted me to inform me of any suspension.
I immediately reached out to the dedicated super host support team and they informed me that a "specialised" team was handling the matter, that they would notify said team and mark the issue as "urgent". It is now Tuesday, 3 days removed, and after daily follow ups on my part, I have heard nothing from Airbnb.
I am now running in to open nights that would otherwise be booked, costing me thousands of dollars. I have a mortgage to pay, and a newborn infant and family to support, and Airbnb is endangering my ability to do so.
Tagging @David6391 as I saw you had a similar struggle that was resolved perhaps with the help of @Emilie ? If either of you, or anyone else can point me in the right direction to help me find a resolution that would be greatly appreciated.