Unfair Review Not Removed – Evidence Shows No Issues Reported During Stay – Seeking Advice from Fellow Hosts

[Ayse147]

Hello fellow hosts and Airbnb team,
I'm a Superhost from Antalya, Türkiye and inaccurate statements that don't reflect what actually happened during their stay.
Key facts from our message history (which I have screenshots of):

The guest never mentioned any issues, complaints, or concerns during their entire stay – not once via messages, calls, or in person.
Every request they made was handled immediately and resolved to their satisfaction.
All the specific problems listed in the public review were never communicated to me beforehand, so I had no chance to address or fix them.

Despite providing this clear evidence to Airbnb support multiple times, the review has not been removed. As per Airbnb's Reviews Policy, reviews should be removed if they are misleading, contain inaccurate information, or don't reflect the actual experience (especially when issues weren't raised during the stay).
I'm reaching out here because:

I've seen other hosts share successful strategies or wording that helped get similar reviews reconsidered.
I'd love advice on how to strengthen my next appeal (e.g., specific policy phrases that work better with the current system, or if escalation to a senior team is possible).
Has anyone recently had success with review removals in similar "no prior complaint" situations?

I truly value the community here and appreciate any tips, experiences, or encouragement. Protecting hosts from demonstrably unfair reviews helps everyone maintain trust on the platform.
Thank you in advance for your help and support!
Happy hosting to all 🌟
Ayse
Superhost | Antalya, Türkiye  

https://www.airbnb.com.tr/hosting/listings/editor/1189918571159964102/view-your-space

[Emiel1]

@Ayse147 

The URL you provide is to the listing in your editor and is not a public one.

The  correct URL to your listing is:

https://www.airbnb.com/rooms/1189918571159964102

Are you referring to the 2**  review from N ?

[Ayse147]

Hi @Emiel1 ,

Yes, I'm referring to the 2-star review from N.

After that 2-star rating, the listing's ranking in the algorithm dropped significantly. Unfortunately, the review appears to have been left intentionally in a way that does not reflect the actual experience, as no issues were reported during the stay and no concerns were raised at any point.

This sudden low rating has had a serious impact on the visibility and performance of the listing.

Thank you for your support and understanding.