What exactly is included in Long Term Bookings?

Samantha1449
Level 1
Fort Myers, FL

What exactly is included in Long Term Bookings?

Hello, my partner and I have made arrangements to stay at an Airbnb for an extended period of 160 days. To our surprise, the host required a cleaning deposit and mandated an $85 cleaning fee per month.

 

Contrary to our expectations, essential linens such as sheets are not refreshed regularly, and we were not provided with any extra linens, bath or kitchen towels, bath rugs, or even toilet paper as part of the rental.

 

It's concerning that the host doesn't specify what the cleaning fees include or exclude.

Furthermore, we discovered the presence of mold in the fridge, which strongly suggests that it hasn't been cleaned properly or at all.

 

Although the host offered a coin-operated laundry machine, it's located outside the home and requires additional payment towards the cost of cleaning and energy spent during the stay.

 

This situation raises doubts about the fairness of the arrangement, as it doesn't seem to align with ethical or good faith practices. 

 

The host is not required to communicate this, as Airbnb does not impose this level of communication.

 

1 Reply 1
Elena4354
Level 2
Porto, Portugal

Hello Samantha, I'm sorry you had such a negative experience.

Each owner independently decides on what conditions he will accept long-term bookings.
In case of long-term bookings, hosts may charge separately for cleaning and linen change during the guest's stay, as well as, for example, utility bills.
According to the rules, owners must indicate this information on the listing page. In case of long-term bookings, I would recommend that guests contact the host in advance (before booking) through the “Contact the host” form on the ad page and clarify with him all the details of the stay and any questions the guests may have.

If you encounter any problems in your accommodation, you must report these problems to the owner. For example, if the cleaning was not done well enough, the owner must repeat the cleaning. It is also possible to request compensation through the Resolution Center: https://www.airbnb.ru/resolutions