What questions do your guests ask you often?

Elisa
Community Manager
Community Manager

What questions do your guests ask you often?

What questions do your guests ask you often?What questions do your guests ask you often?

Hello everyone 😊,

I hope your week is going well.

 

I believe that as a host, guests’ questions provide valuable insights into their needs and expectations. These questions can vary widely, offering opportunities to build trust and showcase your hosting expertise. Reflecting on frequently asked questions can also help you enhance your listing by addressing them proactively in your description.

 

I’m curious to know, what questions do your guests often ask?

Share your experiences and tips in the comments below!

 

Wishing you a great day,
Elisa 🌻,


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20 Replies 20
Elaine701
Level 10
Balearic Islands, Spain

@Elisa 

 

I think this is a worthwhile discussion, so I'll bite:

 

In general, our guests don't ask many questions, but there are a few that pop up consistently. I sense that most guests don't bother reading the descriptions or amenities, and certainly not a "guidebook". We tried that a long time ago, but nobody ever bothered to read it. We do have an interactive guest information kiosk on the wall which provides a lot of information about the workings of the house, local restaurants, shops and services, realtime heating/cooling, energy consumption,  pool temperature, radio and TV channels, etc., so I think that may help answer a lot of questions.

 

Perhaps the most asked question is if we have baby cots. Although its clearly listed in the amenities list that we have 2.

 

Another occasional one is if the pool is heated in the winter. It's noted in the amenities that the pool is closed from December to March, which isn't actually the case, it's just that the pool temperature is quite cold in those months (10-15c), so we don't want to set any expectation that the pool will be useable. Yet we've actually had a few guests use it at these cold temperatures. I suppose if you live in Sweden, it feels like summer here in February.

 

Otherwise, we do get the rare "do we have to bring our own bed sheets and towels and toilet paper?" or "does the kitchen have a refrigerator?" (it's in the photos).  Oh boy... If they haven't booked it, I will generally recommend another place to guests who ask these kind of questions. 

 

Other than that, after guests arrive, they may ask about a restaurant or taxis, which I'm happy to answer. Lately, we've been getting a few inquiries if we'd like to sell the property to them. Hmmm....

 

 

Shelley159
Top Contributor
Stellenbosch, South Africa

Hi @Elaine701 

Please give more details about this:

"we do have an interactive guest information kiosk on the wall which provides a lot of information"

I don't think it's in one of the photos but I want to know how it works please!

 

Elaine701
Level 10
Balearic Islands, Spain

@Shelley159 

 

Hi Shelley 

 

It's just an android tablet housed in an inexpensive wall mount case. It has some software on it that turns it into a kiosk. It boots up into the kiosk. It's just a web browser permanently fixed on a website that provides all the content, easily modifiable from anywhere (with administrator login of course).

 

It's tied in to our smart home system and our guest management system, and also has a scrolling gallery of local attractions, events, restaurants, supermarkets, etc, some tips about the house, and also a few key house rules. It also displays in English, German, French or Spanish based on the preference of the guest (it automatically changes to the guest's native language before their arrival, but the guest can change it). 

 

The guest has no control other than what you give them. They can't for example, leave the kiosk mode and browse the web with it. It's fixed on the website we created for it.

 

If you're interested, I'll post photos and descriptions of what it is and how it works. 

 

But we have guests at the moment, and I can't go in and take photos. 

Shelley159
Top Contributor
Stellenbosch, South Africa

Thank you @Elaine701 

Yes I'm interested! I'm sure others will be too. Even if it's not something all of us could set up right away, it's always good to keep these things in mind until you figure out whether and how it can work in your listing. Take your time, but it would be nice to see the photos and details when you can get them!

Hi @Elaine701 😊

Thank you so much for sharing your approach, it’s so interesting!

 

I’m sorry to hear that guests usually don’t read the guidebook. It seems like people are putting in less effort these days compared to before. How big is the guidebook?

 

Warm regards 🌻,


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Franco1924
Level 2
Havana, Cuba

In my case, I think that more important are the questions that they are not asked and that later manifest as difficulties during the stay. I am a Host in Havana Cuba and due to legal restrictions most debit/credit cards based on North American movement in Cuba cannot be used. When offering our services in a place with particularities like this, I generally warn clients of these difficulties and it is as if they do not give it importance and then, once in Havana they find themselves with the problem that they do not have the means to cover they local expenses during the holidays