What's your preferred form of communication with guests?

[Elisa]

Hello everyone 😊,

I hope your week is going smoothly.

I would like to discuss the way you choose to communicate with your guests.

Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping.

On the other hand, texting allows for responsiveness and a sense of connection that can strengthen the relationship with your guests. Phone calls, meanwhile, enable direct and personal interaction, though some guests might prefer to avoid verbal conversations, especially in an international context.

What’s your preferred method of communicating with your guests: through Airbnb, by text, by phone, or perhaps by email?

Wishing you a great day,
Elisa 🌻

[Øivind1]

I prefer to keep all communication through Airbnb's platform. This way, I can see if messages have been read, and if it takes a long time for them to be seen, I’ll follow up with an email or SMS, mainly to inform them that I’ve sent messages via Airbnb. 🙂

[Elisa]

Hi @Øivind1  😊, 

Your approach is amazing!

I am curious, which messaging app do you use, WhatsApp or iMessage?

Warm regards 🌻,