Why to react always guests review?

[Dorijan2]

Reacting to guest feedback is not just a task; it’s a vital component of fostering a positive and responsive environment. When guests take the time to share their thoughts, it’s an opportunity to demonstrate that their opinions are valued and acknowledged. 🗣️👂

By responding promptly and thoughtfully, you not only address specific concerns but also showcase a commitment to continuous improvement. This engagement contributes to a sense of community and connection, establishing a bond with your guests that goes beyond a transactional relationship. 🌟💖

Moreover, responding to feedback publicly not only benefits the individual guest but also demonstrates to other potential customers that you are attentive, receptive, and dedicated to providing the best experience possible. It’s a chance to turn a potential negative into a positive, showcasing your commitment to customer satisfaction. 💪🌈

So, don’t just view feedback as comments; see them as valuable insights that can shape and elevate your business. Embrace the opportunity to create a dialogue, build trust, and refine your offerings based on the valuable input of those who matter the most—your guests. 🛍️✨

[Stephanie2996]

I agree

[Veronica1349]

Es muy importante responder a los huéspedes con rapidez y ayudarles a resolver sus dudas ,es una muestra de cortesía .

[Sandra-G-1]

@Dorijan2 I believe it is a courtesy to reply to a guest's review.  It shows that you read their review, and value their input. As a new host, I am open to suggestions 🙂

[Dorijan2]

Surely @Sandra-G-1 , here are some ideas:

1.Thank you so much for taking the time to share your thoughts! I truly appreciate your feedback and am thrilled to hear that you enjoyed your stay. Your kind words mean a lot to me as a new host.

2.It's a pleasure hosting guests like you! I appreciate your feedback and am glad to hear that you found your stay enjoyable. As a new host, I am committed to continuous improvement, and your suggestions will certainly help in enhancing the overall experience for future guests.

[Sonya205]

@Dorijan2 I agree, it's important to show that you actually care about your guests. If there were something not so great about the review, it gives you a chance to publicly say that you have fixed this particular thing. This provides comfort to new guests who can see that you are responsive to their needs.

[Dorijan2]

Well said @Sonya205  🙂 I could have add this on my post.

[Sheryl231]

I think I understand what you are saying but is this not the same as leaving them a feed back!! Or do we need to directly reply to their feed back once they leave one for us??

[Dorijan2]

@Sheryl231 I think @Sonya205  on the comments below answered you question. 

[Jordi261]

I use ChatGPT to be nice and zen on that one occasion when someone leaves an unfair 1 star review.

[Dorijan2]

@Jordi261 Using ChatGPT is definitely an option! 🙂 However, I would recommend utilizing it more for positive reviews rather than negative ones.

[Jordi261]

What I meant to say is that ChatGPT is great to reply politely if a guest leaves a negative review on your profile. To keep the cool.

[Kia272]

@Dorijan2  I never reply to guest reviews. I've given them my thoughts and thanked them in my initial review of them, as they have done for me. I say thank-you again in private feedback (if I liked them). No more is necessary.  

My reviews indicate that I am attentive, receptive, and dedicated to providing the best experience possible.

So nice that you think so well of your own hosting philosophy, but what works for you doesn't necessarily work for all. 

[Ayman90]

90% of guest feed back has been very positive. on the other hand, I had a couple of incidents which caused guests to complain and give me bad ratings. these issues have been worked out but I can no longer comment on guests reviews. how can I let potential guests know these have been dealt with? thank you

[Dorijan2]

Reply to their feedback and thank them for their feedback and inform that you have improved. 

Alternative is to make a discount for a period of time so you can have more guests and when they leave feedback it can be understood that you have really improved. 🙂