To the CEO Mr. Brian Chesky,
If your reservation is canceled by the host without any reason, or if the reason is "unauthorized party" without providing any proof, will you accept the cancelation?
If the support team off you $60 and close the case and you found that amount of money will not help at all for finding a comparable or better place to stay, are you happy?
If Airbnb protects hosts more than guests and all guests do not use Airbnb to process any booking, how Airbnb run business?
If there is no formal complaints process, how do you know or your executive team know what guests are thinking, what issues guests are facing, how do you keep the services go well?