Hi, how does everyone else find the Airbnb help - I've only had bad experiences. Examples: -
- guest could not book because they deposit was too large (max on credit card) - contacted airbnb which indicated "AIRBNB said you can modify terms of payment at your end and we understand to secure it needs a deposit of some sort."
- I could not find anyway of doing this so contacted them again myself - was told they was nothing that could be done - the orignal info was incorrect, but they would call the potential guest - i had explained several times that there was no reservation - it was alos evident form my account - i explained i blocked out the days to reserve for these guest till we resolved.
- received a follow email saying we could not call the guest as we did not have a reservation.... please can you get the guest ot contact us (loop appearing here). Airbnb took it upon themselves to close out the help request at this point.
- recontacted airbnb to ask what else could be done - as they had already been incontact
- in the mean time i had figured out a resolution - and got the guest to reduce length of booking to reduce the credit card fees - but this leave us as host exposed as have to leave periods blocked ou wih out bookings.
- initial help message ahve now been removed by aribnb - this really annoys me.
Further comment question: - why do Airbnb need to take such a large booking up front for extended stays - example my booking was for August to October. The amount in June they are trying to charge the guest is 12k - this large deposit is of no benefit to anyone but Aribnb as they can pop into the bank account and earn interest on money they will never actually earn - putting at risk my booking.
thoughts please.