I am at the same point of leaving the Airbnb platform as well. I've been a host since 2016, Superhost and in the beginning it was great. People appreciated the lower cost and coming to a clean, quiet, and safe place was a plus. In the last year, with the new rating system, I've been put on probation twice. I used to have a house manual book, but they never opened it, so I started posting the most often asked questions in the form of notes as well as reminder to turn off the lights, fireplace, lock the door and close the windows when you leave. I buried in my welcome note a $5 credit if they told me they'd read all the information up to this point. I've paid out $25 to date. That's my data that guests do not read the information listed online. I removed my listings from instant book . My latest battle with Airbnb was guest went to the wrong door and so their code didn't work, 3 stars for check-in, location 3 stars-I can't fix that-they picked it, overall 3 stars. Each of those 3 stars within a stay counts now as two strikes. The other guest complained about the dark, deary backyard -2 stars, I don't promote a scenic view, and it was a rainy weekend, too many rules 3 stars, overall 3 stars. I specifically asked Airbnb how to resolve these issues. They continued to send me the links to how to be a 5-star host. Every day, I responded, they had not specially answered my question. I am a retired special education teacher -inner city. I know how to communicate and understand when my message is not being understood, so I'm constantly changing up my messages that go to guests when they book, check on guests while they are with me, and thanked them for choosing to stay with me. Oh, another 2 stars for communication. I have 100% response rate. I have photos of my address, parking, where to park, and what my house looks like from the street, Airbnb sign on my garage door, light over my house number, pictures of the street signs. It's been distressing since they have implemented the new rating system, and I'm done with Airbnb. I've owned a salon, broker of my own real estate office, and a teacher on top of all that. I've managed properties and tenants. Airbnb used to offer $250 for a referral of a new host. Now they're up to $750. That tells me they are hurting for hosts. I'm waiting for the notice that I'm on a suspension again. They've asked me to become an Ambassador. I told them no, thank you because you'd fire me after I started agreeing with hosts about the lack of background checking they really do (they said they only check the phone number and email to verify they belong to the same person) or the lack of. I can't continue to be Airbnb's escape goat anymore. Thoughts?
