bad review without any reason from guest

[Yun706]

Hi there，

最近接待两个客人来自澳大利亚，他的评价让我难以接受。

在接待他之前， 我接待了7位客人，对我的地方和服务赞不绝口。 最后这位房客对各项指标均是5星，但总评估却是4星。 他私信我对浴室没有电源接吹风机。除了这个以外，没有任何可以挑剔的地方，另外，我还免费赠送了新鲜水果，牛奶，面包，黄油，瓶装水，咖啡，茶等。 在他们享受完各种免费食物和干净，漂亮舒适的地方后，却给了让我非常惊讶和失望的评估。让我非常气愤。不知道如果解决这种不公平的评估。

希望得到帮助。

Yun

[Bhumika]

Google Translate : 

bad review without any reason from guest

Hi there，

Recently had two guests from Australia and his comments were hard for me to accept.

I had 7 guests before hosting him and couldn't say enough about my place and service. In the end, the tenant rated all indicators as 5 stars, but the overall evaluation was 4 stars. He privately messaged me that there is no power supply in the bathroom to connect the hair dryer. Other than this, there is nothing to fault, and I also gave free fresh fruit, milk, bread, butter, bottled water, coffee, tea, etc. I was very surprised and disappointed by their evaluation after all the free food and a clean, nice and comfortable place. Made me very angry. Not sure how to fix this unfair assessment.

Hope to get help.

Yun