Sally116 Level 3 Gold Coast, Australia Removing a 1 star retaliatory review I was excited to read retaliatory reviews are being removed.... Latest reply I was excited to read retaliatory reviews are being removed. And about time! It's so ridiculous to allow those scam reviews t... Latest reply
Rachel2189 Level 2 Wootton Rivers, United Kingdom Guest demands, but I am not a hotel Hello, I was hoping for some help, advice on how to respond... Latest reply Hello, I was hoping for some help, advice on how to respond and handle this. The people pleasing side of me wouldjust do as ... Latest reply
Linda4964 Level 4 Guests asked for the property address - what’s your opinion ... A guest sent a message request and hasn’t booked yet. He ask... Latest reply A guest sent a message request and hasn’t booked yet. He asked if I could show him the inside of the property. From past expe... Latest reply
Mariam369 Level 1 Winnipeg, Canada Guest Stayed 4 Hours After Checkout, Broke Into My House, I ... Hi everyone,I’m dealing with a really upsetting situation. A... Latest reply Hi everyone,I’m dealing with a really upsetting situation. A guest demanded a cash refund after checkout and refused to leave... Latest reply
Rami430 Level 2 Miami, FL Retaliatory Review Severely Damaged My Listing - Denied Twi... Hi everyone, I’ve been a proud Airbnb host for 4 years with ... Hi everyone, I’ve been a proud Airbnb host for 4 years with consistent 5-star ratings and great relationships with guests. Un...
Elisa Community Manager How do you handle booking cancellations? Hello everyone ,I hope you’re having a great week! Book... Hello everyone ,I hope you’re having a great week! Booking cancellations can be one of the trickiest parts of managing a...