communications with prospective guest - awry

Bonnie331
Level 2
North Carolina, United States

communications with prospective guest - awry

Hello, 

I am having troule with telling a person they cannot have a dinner party in my condo.  I am very new, first guests are arriving today!

 

I have someone requesting a one night on July 2 for a dinner party for 10 people.  I initially thought oh, nice, then I realized I don't want to deal with a dinner party stay for one night during a holiday weekend.  She never accepted the reservation offer, it expired.  She then continues to message me that she's still interested.  Then when I tell her we are not accepting the reservation.  She messages again and say why?  what changed?  So I tell her that we realized that isn't the use we want for our condo.

 

She will likely message me back.  How do I handle this type of questions.  Did I say something wrong?

 

Do I need to continue to message back to her over and over again.  Thank you we aren't interested?

 

 

1 Reply 1
Alexandra316
Level 10
Lincoln, Canada

@Bonnie331  No you don't need to continue to message: as long as you've answered once, that's all the Airbnb response metric measures. I would just stop engaging with them.

 

If you don't have it in your rules already, I would be sure to add that parties are not allowed in your listing. You may also want to set a minimum stay of at least two nights to avoid booking for parties, particularly on long weekends.