the very first question asked of the guest in the review is...

[Lawrene0]

Hello, fellow hosts!

Last week I was a guest for three nights. Not keen on travel right now, but I had to for work. 

It was interesting to see, though, what guests are asked these days.

So, first of all, the stay went very well. The host sent daily messages asking whether everything was okay, and I replied as soon as I could every day that, yes, everything was fine. Lots of thanking each other on both sides. The usual. 🙂

I opened the review link at the end of the stay. The first question was,

"Did you feel unsafe during this stay? We would like to know what happened."

Good lord. Shouldn't I have notified someone immediately if I had felt unsafe? Why would I leave it to the review? Do they want me to be that sort of guest? 

Anyway, the second question was all about whether the host was misleading or I had any issues.

Screenshots of both are below. I took them because I was appalled that the accent is on the negative. "Unsafe", "misleading" -- what's that all about? 

In my own case, I am waiting for a review from my own guest a week ago, a local who thought I should have notified her that she might hear rumbles of thunder in the distance during her stay. Oh goody. Now she can report that she felt unsafe because she didn't think to check her weather app.

I feel like this is a trap. I feel like there are enough traps with the reviews that we don't need another one. 

The rest of the questions were about whether the amenities were provided, etc., but I have seen those before. It was just the first two questions that were different from last time I was a guest. Just to be clear, this was not the "survey" at the end. This was the start of the review, before the stars, before the written portion.  Here are the screenshots:

[Kenneth12]

Has Ms. Powell (who I do not see on the membership list at the Oxford & Cambridge) ever interacted with this forum in any way?

Or is it just the ... "Community Managers,"  who all seem to be ... does any of them even have a university education?

[Cathie19]

In all honesty @Kenneth12  I would think that a CC manager or monitor’s educational qualifications is not my business nor yours. If you want to comment on individuals, please don’t make things personal. It creates a negative vibe and essentially is unhelpful and irrelevant to the issue at hand.

I think @Catherine-Powell, under the circumstances, has hit the ground running and can’t be the almighty of all departments or knowledge of expertise in a month or two. But I have a strong feeling, she is listening and reading the views of CC contributors and that along with the community managers and monitors is a good thing...

Stay well and stay safe. 🙂🌻

[Catherine-Powell]

@Cathie19 

🌹😌

[Kath9]

@Lawrene0, unbelievable! What is going on? I've booked somewhere this weekend as a guest, so will be interested to see the review process!

[Cathie19]

@Kath9, please take note if the listing does or doesn’t have enhanced cleaning, for the review questioned responses. Keep us informed! Thanks.

[Michelle2137]

hmm that's a good point. it may be a liability to be covid safe

[Helen427]

Have a great weekend@Kath9 from across the ocean where we have a lovely sunny almost Spring Day.

Feel for you all over in Australia as your Gvt appear whilst always protective of borders may not have considered fully the implications associated with the health of boat people who are now living in the wider community who travelled to Australia & what vaccinations they may not have had for a variety of known diseases we had vaccinations for as children.

The Australian Gvt did the right thing stopping backdoor entrance from NZ  in the mid 2000's when we had a high level of immigrants from countries whose health standards are not on a par as ours were.

Sometimes Public Health must go backwards with records/ laws to go forwards...

@Sandra126 @Robin4 @Cathie19 

[Cathie19]

@Helen427 , I don’t see any implications for the health of immigrants or temporary students or visitors an this issue in any way shape or form. I won’t get political here. But please indulge ma as I will take a humanitarian approach instead.......

 Migrants, refugees or students have to undertake health checks and chest X-rays etc. Language is learnt, and sadly, I only speak English. Yet I have friends who may speak six languages. So I’m the poorer person here...... 😞

Australia was built on immigration and we are better for it!   I’m ancestrally an Irish migrant due to the potato famine. My other side is an original first fleet English convict. There but for the grace of God, or Allah, goes any of us, needing a better life. We are indeed a lucky country not needing to flee our shores for a better life.

I believe that migrants contribute and give more to a country than they take or receive.

Huey Van Le, South Australia’s governor is a perfect example. He travelled from South Vietnam as a refugee, on a boat to find a better home away from the political turmoil in the 70s. Some of our best citizens and are bait people. In fact, we all came on boats, except the original indigenous inhabitants, who traded with boat people from our north. 

[Cathie19]

 Sorry for the  typos, but the second last sentence should read: “Some of our best citizens are boat people.” 

[Cathie19]

Actually @Helen427, I’d like to thank New Zealand for accepting some of the refugees that our government and its inhumane  stubbornness, left in limbo. Thank you. 💐

[Melodie-And-John0]

@Lawrene0 , thanks for the insights to more big bro meddling by an auto-bot collector where its not indicated nor warranted.  Unintended consequences of this one is a CS line now inundated with traffic going completely over the edge and nobody ending up safer or better in the end. This stuff has got to end, if Airbnb has info about one of its hosts that is actionable, its their responsibility to do a proper investigation not leave it to a Cull-bot that doesnt actually have the ability to care for hosts or guests.  Stay well, JR

[Ian-And-Anne-Marie0]

In January this year Airbnb set out metrics they should be judged by and the metrics they are selling their IPO on.. Here's the link:

 https://www.dropbox.com/s/6onrxoqqsxjo0rn/Screen%20Shot%202020-08-26%20at%2013.42.24.png?dl=0

Here's the metrics:

As hosts - How are Airbnb metrics working out for you?

Reporting Item 1. - Guests Safety - and this recent change seems way too obvious..

[Ann72]

@Ian-And-Anne-Marie0  Wow.  There are so many issues buried in this chart!

Exactly as you say, to the point of this conversation, are the first three sentences under Metrics->Guests.  They're promising investors in the IPO that they're tracking safety.

[Ian-And-Anne-Marie0]

The relevant link for those metrics and the article is here: (This is an Airbnb statement).

https://news.airbnb.com/serving-all-stakeholders/

The link posted was the screenshot of part of the metric table.. Sorry.

Hopefully this post will find its way near to the metrics table I posted.

[Robin4]

@Mark116  @Lawrene0  @Kath9  @Ian-And-Anne-Marie0  @Emilia42 

Haven't we been down this path 100 times before?

It is Airbnb's hellbent desire to get their guests find some sort of fault with their hosts listings!

There is no such thing as positive in an Airbnb review.....there is just 1 level of 'acceptable' or, 4 levels of 'unacceptable' ......and Airbnb go to great lengths to dredge out the 'unacceptable'!

I wish I could put a rationale to why Airbnb would continue to do this to their bread and butter....their hosts but, I can't !

Back in 2016 hosts suddenly became the enemy, and were having to deal with this.  

For the hosts: If you are a superhost with an average rating of 4.8* = 96% and you get a single one star review, You need 19 five star reviews to make up for that, but no matter how many 5 stars you receive, you will never again be a ........5*.

This is the way this review system works......... You can end up in this weird situation:

Host A:..............5* x 1.................................................................................average: 5,0

Host B:..............5*+5*+5*+5*+5*....5*+5*+5*+5*+5*....

…........................5*+5*+5*+5*+5*....5*+5*+5*+5*+5* + 1*.................average: 4,8

So host A with one review has a 5 star rating while host B, who has 20 five star ratings is an inferior host compared to host A who has just one 5* rating only?

Who dreams up this **bleep**????

It's very hard to keep on swearing allegiance to a company who is  determined to find fault with what ever we do!

Cheers.........Rob