why is my review not showing up?

[Zohreh2]

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews?

there is no contact infor for aibnb to open a case...

Help please! I really think people should know about what they are signing up for with this guy...

[Ward609]

We shall see.

[Dixie7]

Well said Sarah. 

[Dani7498]

Ahhh my bad. I understood it wrong and now it won’t allow me to delete my night-deluded mess. Sorry. Ignore me. 

[Bria1730]

I think this is the case. They don’t want people to post honest reviews.

[Dani7498]

I‘m sorry, I read the comments wrong - it’s too late. I’ll delete it. 

[Sandra3732]

I recently had the same experience: I left two very specific,  less than stellar reviews, and neither review shows up. In both cases,  I felt I was offering important information. The very positive reviews I wrote do show up.

[David6623]

"All reviews are published, whether both parties leave one or not, after 14 days, or sooner if both parties submit one. A review will only be removed if it violates Airbnb's review policy (which isn't that it's a bad review- rather if it is discriminatory, profane, mentions Airbnb involvement in a dispute)"

I'm sure this is the official policy, but it is not the experience of myself or others in this discussion.  Of the ten or so reviews I have written the only one that doesn't appear is the bad one.  The host has submitted a review and it was many weeks ago.  There was nothing profane or discriminatory.  AirBnB is not involved in any dispute.  Yet it is the only one that doesn't appear.

I think it would benefit AirBnB to offer an explanation to the guest when it is decided to hide a review.   Apart from undermining our confidence in property descriptions, it is exactly the sort of thing that triggers scandalous press coverage.

[Emilia42]

@David6623 out of curiosity is the bad review you wrote for a host who has a listing outside of the US?

[Bria1730]

This policy needs to change cause airbnb hosts are being shady and NOT posting the truth!

[Sarah977]

@Bria1730  Airbnb hosts aren't being shady and not posting the truth. If you actually bothered to spend some time reading through posts on this forum, you would find thousands of posts from hosts totally distraught because a guest left them a review full of lies and Airbnb refuses to remove it, even if the host has 100 reviews stating the exact opposite of what the guest claimed and the allegations can be proven to be false.

[Bria1730]

I’m talking about posts with the truth and not lies. And I’m not going to read through thousands of posts FYI. 

[Bria1730]

I’m talking about posts with the truth and not lies. And I’m not going to read through thousands of posts FYI. 

[Sarah977]

@Bria1730  I know you were talking about reviews with the truth. And I wasn't suggesting you read through thousands of posts. My point was that even if the review is all provable lies, Airbnb won't remove it, not matter how much the host complains or points out that the review is an obvious outler among pages of glowing reviews, so they're certainly not going to remove reviews that are actually the truth just because the host asks them to. And that you could read plenty of posts here that make that obvious.

But if you simply want to believe something that's not true, that's your prerogative.

[Sarah977]

@Bria1730  Here's one for you-just

posted. https://community.withairbnb.com/t5/Hosting/Calling-BS-on-Airbnb-s-policy-on-quot-biased-reviews-quo...

Tell me if you still think Airbnb removes bad reviews from guests and that hosts aren't telling the truth about that.

[Max1511]

Airbnb denies access to this link.