why is my review not showing up?

[Zohreh2]

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews?

there is no contact infor for aibnb to open a case...

Help please! I really think people should know about what they are signing up for with this guy...

[Jim419]

I also posted a non-stellar review and lo and behold it isn't showing (have had review from host and past 14 days).  The review wasn't even bad.  What's the deal with this AirBNB? Your reviews seem untrustworthy.

EDIT

Actually I found my review using the search tool but here's the thing, it doesn't show on the ALL REVIEWS page.  There are old reviews there infront of mine (whereever mine is, lost on page 20?)

[Simmy2]

Humm interesting...

[Lou-Ann3]

I had the same situation. We travel regularly and use AirBnb. This was by far the worst place we ever stayed. No checkin instructions, the owner said when we arrived "Oh, I forgot you were coming", the place was covered in dust (he started wiping down the leather sofa as we were entering), there were dead bugs under all the windows across 2 walls and a couple holes in one of the walls. This place was a dump, plain and simple. I have many pictures. My review was never posted and this place is rated around 4.7. I then noted that ALL properties are rated well over 4. They also show huge gaps in rentals, for instance only 1-3 rentals in an entire year. Do only a small percentage of people leave reviews? I did just search again and the unit is not listed anymore. Maybe they are simply removing places with negative reviews from their platform? 

[Lou-Ann3]

I stand corrected! I found the apartment and my review did show up, it just took some time. I could not find a way to delete this post or I would have.

[Helen744]

@Jim419 reviews these days are often randomly shuffled . This changes periodically , but it is not acceptable to put private identifying information in a review ,things like specific locations  or surnames , or to personally attack a host , as that is not considered of value to other guests and is he said /she said.the review should cover the place , if it was not as described or , not clean , or lacked amenities or things were broken . H

[Hitesh4]

I stayed at a property in Austin this week, and it baffles me that this property and host has 5 star ratings. It absolutely discredits AirBnB as a company and it's system. 

First of all, the place was no where nearly similar to, as it was described on AirBnB. The pictures definitely decieved me. Second, I was annoyed that the host kept me reminding of his superhost status and the 5 star reviews he has. He even messaged me that it does not matter to him if my experience was bad, because it's just one out of 239. What does that mean? Does he agree, I had a bad experience with the money that I paid for it?

I am waiting for 14 days to be over, so that my review shows up, and I hope that it is the first review in his listing.

[John1080]

@Hitesh4, it's unfortunate you encountered a poor host - there are a few out there, just as there are a few poor guests. 

Care to share what your review of his property stated? Was the only issue other than his arrogance, the fact that you thought the photos were not accurate or were there other issues? I ask because, playing devil's advocate here, if he truly has that many reviews with an average 5-star rating, could it be that the issue isn't necessarily him, but rather your own biases? 

[Helena333]

You have an interesting comment. I have been using Airbnb for a number of years and have had great places and hosts.  Recently I encountered a place that I rated very differently than other people.  I think sometimes people of different ages and experiences see places in a different light.  Being older and having experienced some neat places makes me have different expectations and rating than for example my daughters who are in their mid 20’s. 

[Ward609]

no.  I posted a negative review and it is not showing up as well. Playng the "devil's advocate" could it be they have 5 star reviews because anything less is deleted and not displayed. ?  You must be one of the trailer trash hosts on here.

[Josh302]

Did your review post after 14 days? I recently left a review and it has not posted. The host has not replied to my messages. 

[Joe647]

Correction ! @Zohreh  - Did you mean Airbnb Experience or just that you had a terrible experience ?  Because Airbnb experiences do not require the host to wait 14 days or to reply to the review of the guest.  The review is publicly available upon posting it !  The review system is different for hosting a place to stay.   

My issue is that I received a 5 star review and I usually see them instantly on my stats or listing and this time around I didn't.  I will probably need to call airbnb, it's unusual because I never had this happen and this is my 26th review.

Joe

[Tina614]

Interesting.  I am also concerned because I had a very bad experience with check in and host refusing to give me the information.  I thought it was a scam.  I even had to get airbnb involved.  We were at arrival city and no place to stay.  I left a bad review but it's not showing up.  I will try to wait and see.  If airbnb does not publish my review (all the hosts other reviews are 5 stars, and not incredibly recent), then It totally discredits the company and therefore their properties and hosts can't be trusted.  

[Ward609]

The bad reviews are definintely not showing up. I had to get AIRBNB involved or I was bgoing to reverse the full charge on my card. If you post pictures on a listing they very well need to be actual photos. Not the best of 18 units you have on the property as this host had.  The second I walked in the door I know this is not what we paid for. Broken patio door with no handle to open, Exhast Fan hanging off the wall in the bathroom. plastic table with plastic folding chairs for a dining table that was intened to be for kids on a patio. It was a joke. I did manage to get $150 refunded after threatening to reverse all the payment. I had photoes, and a recorded phone call from the host who agreed to give me a $150 reufnd the day I got there. AirBNB does not want bad publicity. But they need to kick bad hosts off their platform too. If my review does not show up for that unit, I will post reviews everywhere I can. You lie on the internet, you pay the consequence. 

[Dani7498]

Same here in two cases - I wonder if some people do it on purpose and not review me in order to avoid a bad review from me on their page. Recently, I stayed in a very loud property with demolition going on right before my window. No warning or anything. And their last reviews seem to be from before the construction period... 

[Sarah977]

@Dani7498 A host can't avoid a bad review from you by not leaving a review of you. All reviews are published, whether both parties leave one or not, after 14 days, or sooner if both parties submit one. A review will only be removed if it violates Airbnb's review policy (which isn't that it's a bad review- rather if it is discriminatory, profane, mentions Airbnb involvement in a dispute)

It was pointed out by other posters earlier in this thread that all reviews are published whether both parties submit or not. I don't understand why people post something that makes it evident they didn't read through any of the posts on on a thread where they decide to post exactly the same misinformation that's already been pointed out as false.