why is my review not showing up?

[Zohreh2]

Hi! we just had a terrible airbnb experice & I wrote a review for the host. my review is not showing up on his page & ALL of his many reviews are positive- WITHOUT an EXCEPTION. how is that possible?! can he block the bad reviews?

there is no contact infor for aibnb to open a case...

Help please! I really think people should know about what they are signing up for with this guy...

[Sandra856]

Dear @Jennifer4318

I can see and read the review you have left for ‘The Fountain Creek Inn of Downtown Manitou Springs’. If you enter the host’s profile you will see all reviews left in chronological order. On the listing itself the algorithm will try to show a potential guest what it thinks is most relevant to the guest - new guests will most likely see yours first - but the algorithm will think that it isn’t that relevant to you as you have already seen it - as it was you who wrote it. So that is how it works. As I wrote, if you enter the host’s profile you will see the reviews the host has got in chronologically order 🌿. 

Best, Sandra

[Kristopher-And-Christy0]

You’re wrong…I can see every POSITIVE review I have ever written. This “algorithm” stuff is definitely BOGUS!!! Sad!!! 

[Sandra856]

@Kristopher-And-Christy0 ??

Why wouldn’t you be able to see all the positive reviews you have written? 

[Bianca807]

Lord, guess this is a regular situation. I had an airbus cockroach harassing me for 3 days. Broken tv, none working microwave and a fan that I was told I could not use cause it was xtra even though 100 degrees in Cancun! Where can I post a 24 pages reviews? Anyone knows? Ty  

[Geraldine392]

Our stay Is more than 14 days ago but our review (poor rating) isn't showing at all.

[Sandra856]

@Geraldine392 Reviews do not show in chronological order when you enter the listing. If you enter the hosts profile on the other hand you will see reviews in chronological order. Try an have a look. New potential guests might see your review first but the site might not think that the review you have written yourself is relevant to you - so it won’t be on top when you enter the listing.

[April674]

how is this the top answer as most people's reviews in this thread didn't post at all?  Is there anything current or is airbnb moving to fake news politics?

[Emilie]

Hi @April674,

I wanted to share this article with you, that explains in more details how reviews work and when they are published:

• Hosts and guests have 14 days after checkout to submit their review. Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
• Reviews are posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
• If a Host cancels a reservation before the day of check-in, neither the Host nor the guest will be able to leave a review for the stay.

I hope this helps, however if you have more questions I would recommend you start a new conversation so the community can advise you further: 👉 start a new conversation

Have a lovely day, 

Emilie

[April674]

Thank you for responding. That may be true however and I don't know how long this information will stay up because I'm going to ask that I be permanently deleted from the Airbnb platform all together with none of my information because Airbnb sided with the host who is illegally representing a false place that I did not stay in and they backed him and it took me hours of continued efforts to try and get this taken care of and this is not only incomprehensible but it's illegal and the host violated every single one of the things they're supposed to uphold! I hope that me leaving as an honest customer will make Airbnb start to consider some of their processes. I was mistreated and not listened to and thus discriminated against. All of this leaves a foul taste in my mouth. I hope you guys clean up your act I hope you listen to your unhappy customers

[Christian65]

Sounds serious. What happened @Zohreh2?

But @Linda108 is right. 

https://www.airbnb.com/help/article/13/how-do-reviews-work

[AnneMarie103]

I recently wrote a review for a property I stayed in that had safety concerns.  I phoned airbandb on another matter (key didn't work to get in) however once the key situation was resolved we decided to say.  In any event, the review contained my safety concerns however whilst it is showing in my account as a Review Done By You.  It is not showing on the property page and is not complete in my profile section.  Only half of my written review is showing with safety concerns not listed.  When I checked the property page, their last review is dated December 2017 and I stayed their recently.  I am not wanting to bag out the property severley just wanted to warn other guests it was not as presented. I think if the review is not showing it discredits the entire airbandb system and leaves me thinking can I trust other reviews on next stay?  i think not?

[Simmy2]

Yes same issue here..kinda of fishy uf you ask me!!

[Linda108]

@AnneMarie103  I was able to read your review which was short and positive.  Perhaps you shared the concern about safety in the private remarks to the host.  Those remarks are not posted for the public.  Make sense?

[Zulfa6]

Same things happened to my last stay. Not sure why the review isn’t showing on the host listing 

[Sarah977]

@Zulfa6  If the 14 day review period is past, it's probably there- reviews are not necessarily posted in chronological order, you may have to scroll through to fiind yours.