[Closed] 2024 Summer Release: Q&A with Airbnb’s Christy Schrader

[Christy-Schrader]

Hi Host Community,

We hope you all are having a wonderful week. My name is Christy Schrader, and I’m the Director of Community Engagement at Airbnb. I’m also a proud Co-Host in beautiful San Francisco. I’d like to welcome you to our official Host Q&A for the 2024 Summer Release! 

On May 1, Airbnb CEO Brian Chesky announced upgrades that will help you simplify communication with your guests, get a better look at your earnings, reorder your photo tour and provide more information on who you’re hosting. Brian also announced better ways to travel together and the extraordinary new experience of Icons. 

We invite you to share your questions about these new features in this thread until Friday, May 10th. Our team will compile the top questions, and I will come back to you with answers by the end of the month.

We’re excited to hear your reactions to the latest updates and any questions you may have! Thank you for being such an important part of the Airbnb Community. 

Warmly,

Christy

👉 Q&A Guidelines:

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• Remain respectful in your interactions with other Hosts and the Airbnb team. Let's ensure our communications remain meaningful and constructive. 
• Kindly keep your questions focused on the 2024 Summer Release and provide relevant feedback on the topic.
• Please use the comment section to ask questions related to the release and the like button to upvote a question that you would like to see addressed.
• Be as clear as possible, describe what you want to know and why you think it’s relevant for our Host Community. 
• All questions will be reviewed. We’ll prioritize the most relevant and popular questions.
• Do not use this thread to escalate specific matters affecting your account. Please start a new thread if you need help with something specific to you.
• We reserve the right to remove replies that do not follow the above guidelines.
• We will do our best to ensure that critical concerns about the latest release are addressed.

 🇫🇷 Lisez ce message en français:

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Bonjour,

Nous espérons que vous passez une excellente semaine. Je m'appelle Christy Schrader et je suis directrice de l'engagement de la communauté d'Airbnb. Je suis également fière d'être co-hôte dans la magnifique ville de San Francisco. J'aimerais vous souhaiter la bienvenue à notre session de questions-réponses officielle pour l'édition été 2024 ! 

Le 1er mai, le président d'Airbnb, Brian Chesky, a annoncé des nouveautés qui vous aideront à simplifier la communication avec vos voyageurs, à obtenir un meilleur aperçu de vos revenus, à réorganiser votre visite photo et à en savoir plus sur les voyageurs que vous accueillez. Brian a également annoncé de meilleures façons de voyager en groupe ainsi que la nouvelle catégorie d'annonces Iconiques. 

Nous vous invitons à envoyer vos questions au sujet de ces nouvelles fonctionnalités dans ce fil de discussion jusqu'au vendredi 10 mai. Notre équipe compilera les questions les plus fréquentes et vous apportera des réponses d'ici la fin du mois.

N'hésitez pas à nous faire part de vos réactions et de vos questions quant aux nouveautés ! Merci de jouer un rôle aussi important au sein de la communauté Airbnb. 

Cordialement,
Christy

👉 Merci de suivre les règles de la séance de questions-réponses ci-dessous : 

• Faites preuve de respect lors de vos interactions avec d'autres hôtes et l'équipe Airbnb. Les échanges doivent rester pertinents et constructifs. 
• Assurez-vous que vos questions concernent les nouveautés de l'Édition d’Été 2024 et qu'elles fournissent des remarques pertinentes à leur sujet.
• Merci d’utiliser la section des commentaires pour poser des questions liées à la nouvelle édition et le bouton J'aime, si vous souhaitez voter pour une question que vous souhaitez voir abordée.
• Assurez-vous que votre question est aussi claire que possible, précisez ce que vous souhaitez savoir et pourquoi vous pensez cela est pertinent pour la communauté d'hôtes sur Airbnb. 
• Toutes les questions seront examinées. Nous donnerons la priorité aux questions les plus pertinentes et les plus populaires.
  
• N'utilisez pas ce fil de discussion pour signaler des problèmes spécifiques affectant votre compte. Veuillez créer un nouveau fil de discussion si vous avez besoin d'aide pour quelque chose vous étant spécifique.
  
• Nous nous réservons le droit de supprimer les réponses qui ne respectent pas les règles ci-dessus.
  
• Nous ferons de notre mieux pour faire en sorte que les préoccupations critiques concernant la dernière édition soient résolues. 

 🇮🇹 Leggi questa discussione in italiano:

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Ciao!

Mi auguro che stiate trascorrendo una splendida settimana. Mi chiamo Christy Schrader, faccio parte del team Community Engagement di Airbnb e sono anche una fiera co-host nella splendida San Francisco. Desidero darvi il benvenuto alla sessione ufficiale di domande e risposte per gli host relativa alla nostra 2024 Summer Release! 

Il 1° maggio, il nostro CEO, Brian Chesky, ha annunciato degli aggiornamenti che vi aiuteranno a semplificare la comunicazione con gli ospiti, ad analizzare meglio i vostri guadagni, a ottimizzare il tour fotografico e a ottenere maggiori informazioni sulle persone che accogliete. Non solo, Brian ha anticipato anche delle novità relative ai viaggi di gruppo e il lancio della straordinaria categoria Icone. 

Vi invitiamo a condividere in questo thread eventuali domande su queste nuove funzionalità. Avrete tempo fino a venerdì 10 maggio. Il nostro team raccoglierà le domande più rilevanti ed io provvederò a fornirvi le risposte entro la fine del mese.

Dunque, che aspettate? Fateci sapere cosa pensate degli ultimi aggiornamenti e inoltrateci le vostre domande! Grazie di essere parte della nostra community. Siete il nostro fiore all'occhiello! 

A presto,
Christy

👉 Assicurati di seguire le seguenti linee guida per la sessione di domande e risposte:

• Rimanete rispettosi nelle vostre interazioni con gli altri host e con il team di Airbnb. Assicuriamoci che la nostra comunicazione sia significativa e costruttiva. 
• Vi preghiamo di concentrare le vostre domande sulla Summer Release 2024 e di fornire un feedback pertinente su questo argomento.
• Utilizzate la sezione dei commenti per porre le vostre domande relative alla Release e il pulsante "Mi piace" per votare una domanda che vorreste fosse discussa.
• Siate il più chiari possibile nelle vostre domande: descrivete ciò che vorreste  sapere e perché pensate che sia rilevante per la nostra Community di host.
• Tutte le domande saranno esaminate. Nelle risposte daremo priorità alle domande più pertinenti e popolari.
• Non utilizzate questo thread per risolvere questioni specifiche che riguardano il vostro account. Vi preghiamo di iniziare una nuova discussione se avete bisogno di aiuto per qualcosa di specifico.
• Ci riserviamo il diritto di rimuovere le risposte che non seguono le linee guida di cui sopra.
• Faremo del nostro meglio per garantire che vengano affrontate le questioni critiche relative all'ultima Release.

🇪🇸 🇲🇽 🇦🇷  🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:

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¡Hola, anfitriones!

Esperamos que estéis teniendo una semana fantástica. Me llamo Christy Schrader y soy la directora de Community Engagement en Airbnb. También tengo la suerte de ser coanfitriona en la preciosa San Francisco. ¡Os damos la bienvenida a nuestra ronda de preguntas y respuestas oficial sobre el lanzamiento de verano del 2024! 

El 1 de mayo, Brian Chesky, el director ejecutivo de Airbnb, anunció un conjunto de novedades que os permitirán analizar mejor lo que ganáis, organizar vuestro recorrido fotográfico y disponer de más información sobre las personas a las que vais a hospedar, además de facilitaros la comunicación con los huéspedes. Brian también presentó algunas mejoras para los viajes en grupo y una nueva categoría de experiencias extraordinarias: Iconos. 

Os invitamos a que compartáis las preguntas que queráis sobre las nuevas funciones en este hilo de aquí al viernes 10 de mayo. Nuestro equipo recopilará las más populares y os responderé a finales de mes.

¡Estamos deseando saber qué os han parecido las novedades y cuáles son vuestras dudas para aclarároslas! Gracias por ser una pieza esencial de la comunidad de Airbnb. 

Un saludo,

Christy

👉Ten en cuenta estas pautas cuando vayas a formular tus preguntas: 

• Sé respetuoso en tus interacciones con otros Anfitriones y con el equipo de Airbnb. Asegurémonos de que nuestras comunicaciones sigan siendo significativas y constructivas.
• Por favor, mantén tus preguntas centradas en el lanzamiento de verano 2024 y proporciona comentarios relevantes sobre el tema.
• Utiliza la sección de comentarios para formular preguntas relacionadas con el lanzamiento y el botón "Me gusta" para dar un voto positivo a una pregunta que te gustaría que se tratara.
• Sé lo más claro posible, describe lo que quieres saber y por qué crees que es importante para nuestra comunidad.
• Todas las preguntas serán revisadas. Daremos prioridad a las preguntas más relevantes y populares.
• No utilices este hilo para plantear cuestiones específicas que afecten a tu cuenta. Por favor, abre un nuevo hilo si necesitas ayuda para algo específico para ti.
• Nos reservamos el derecho a eliminar las respuestas que no sigan las directrices anteriores.
• Haremos todo lo que esté en nuestra mano para garantizar que se aborden las preocupaciones críticas sobre la última versión.

🇧🇷 🇵🇹 Leia este tópico Portuguese: 

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Olá, anfitriões!

Esperamos que todos estejam tendo uma semana maravilhosa. Meu nome é Christy Schrader e sou diretora de Engajamento da Comunidade no Airbnb. Também tenho orgulho de ser coanfitriã na bela cidade de São Francisco. Quero dar a vocês as boas-vindas a nossa sessão oficial de perguntas e respostas para anfitriões sobre a edição de maio de 2024! 

Em 1º de maio, o CEO do Airbnb, Brian Chesky, anunciou melhorias que ajudarão você a simplificar a comunicação com os hóspedes, visualizar melhor os ganhos, reorganizar o tour por fotos e ter mais informações sobre quem você está hospedando. Brian também anunciou melhorias para as viagens em grupo e os Icônicos, uma nova categoria de experiências extraordinárias.  

Convidamos você para compartilhar suas dúvidas sobre esses novos recursos nesta conversa até sexta-feira, 10 de maio. Nossa equipe irá reunir as principais perguntas e eu retornarei com as respostas até o final do mês.

Queremos saber o que vocês acharam das últimas novidades e quais são suas dúvidas! Agradecemos a vocês por serem uma parte tão importante da comunidade do Airbnb. 

Cordialmente,
Christy

👉 Não se esqueça de seguir as seguintes diretrizes para as perguntas e respostas:

• Seja respeitoso ao interagir com outros anfitriões e com a equipe do Airbnb. Queremos garantir que nossas comunicações sejam significativas e construtivas
• Mantenha suas perguntas focadas no lançamento do Verão 2024 e forneça feedback relevante sobre o assunto
• Use a seção de comentários para fazer perguntas relacionadas ao lançamento e o botão "Curtir" para dar o seu voto de aprovação a uma pergunta que gostaria de ver abordada
• Seja o mais claro possível, descreva o que você quer saber e por que você acha que isso é importante para a nossa comunidade
• Todas as perguntas serão analisadas. Daremos prioridade às perguntas mais relevantes e populares
• Não use este tópico para fazer perguntas específicas que afetem exclusivamente a sua conta. Se precisar de ajuda com algo específico sobre você, por favor, crie um novo tópico
• Nós nos reservamos o direito de excluir respostas que não sigam as diretrizes acima
• Faremos o possível para garantir que as principais dúvidas sobre o lançamento mais recente sejam abordadas

🇩🇪 Lies diesen Beitrag auf Deutsch: 

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Liebe Gastgeber:innen,

ich hoffe, ihr habt alle eine tolle Woche. Mein Name ist Christy Schrader und ich bin Director of Community Engagement bei Airbnb. Außerdem bin ich stolze Co-Gastgeberin im schönen San Francisco. Ich möchte euch zu unserem offiziellen Q&A für Gastgeber:innen begrüßen, bei dem wir eure Fragen zum Sommer-Update 2024 beantworten werden. 

Am 1. Mai kündigte Brian Chesky, CEO von Airbnb, Upgrades an, die euch helfen werden, die Kommunikation mit Gästen zu erleichtern, einen besseren Überblick über eure Einkünfte zu erhalten, euren Fotorundgang neu anzuordnen und bereits im Vorfeld mehr über eure Gäste zu erfahren. In seiner Präsentation gab Brian zudem neue Optionen für Gruppenreisen bekannt und stellte die neue Kategorie „Ikonen“ für ganz besondere Erlebnisse vor. 

Bis Freitag, den 10. Mai, könnt ihr in diesem Thread eure Fragen zu diesen neuen Features stellen. Unser Team wird die Top-Fragen zusammenstellen, und ich werde mit euch bis Ende des Monats die Antworten teilen.

Wir freuen uns auf eure Fragen und Reaktionen auf die neuesten Updates. Danke, dass ihr so ein wichtiger Teil der Airbnb-Community seid. 

Herzliche Grüße

Christy

👉 Bitte beachtet die folgenden Richtlinien für die Fragerunde:

• Bleibt respektvoll in eurem Umgang mit anderen Gastgebern und dem Airbnb-Team. Lasst uns sicherstellen, dass unsere Kommunikation sinnvoll und konstruktiv bleibt.
• Bitte konzentriert euch bei euren Fragen auf die Sommer-Updates 2024.
• Bitte nutzt den Kommentarbereich, um eure Fragen zum Update zu stellen und den Daumen-Knopf, um die Frage, die ihr gerne behandelt sehen würdet, hochzustufen.
• Seid so klar wie möglich, beschreibt, was ihr wissen möchtet und warum ihr denkt, dass es für die Gastgeber-Community relevant ist.
• Alle Fragen werden gelesen. Wir werden die Relevantesten und Beliebtesten bevorzugen.
• Nutzt diesen Thread nicht, um spezifische Angelegenheiten, die euer Konto betreffen, zu eskalieren. Bitte startet dazu ein neues Thema, wenn ihr Hilfe zu einem bestimmten Thema benötigt.
• Wir behalten uns das Recht vor, Antworten, die nicht den oben genannten Richtlinien entsprechen, zu entfernen.
• Wir werden unser Bestes tun, um sicherzustellen, dass kritische Fragen zum neuesten Update beantwortet werden.

🇳🇱  Lees dit artikel in het Nederlands:

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Dag allemaal,

Hopelijk alles goed met jullie. Mijn naam is Christy Schrader en ik ben Director of Community Engagement bij Airbnb. Daarnaast ben ik co-host in het prachtige San Francisco. Van harte welkom bij onze officiële Q&A voor Airbnb 2024: nieuw deze zomer. 

Op 1 mei heeft de CEO van Airbnb, Brian Chesky, allerlei nieuwe functies aangekondigd, bijvoorbeeld om de communicatie met je gasten makkelijker te maken en je meer inzicht te geven in je inkomsten. Verder kun je voortaan je fotorondleiding anders indelen en vooraf meer te weten komen over je gasten. Brian presenteerde ook verbeteringen voor mensen die samen reizen, en nog een andere bijzondere nieuwigheid: Iconen. 

Heb je vragen over deze nieuwe functies? Stel ze dan hier (wel graag uiterlijk vrijdag 10 mei). Ons team zal de meest populaire vragen verzamelen en tegen het einde van de maand zal ik bij jullie terug komen met de antwoorden.

We zijn benieuwd wat je van de updates vindt. En aarzel vooral niet als je vragen hebt. Bedankt voor je bijdrage aan de Airbnb-community. 

Hartelijke groet,

Christy

 👉 Houd rekening met de volgende richtlijnen voor de Q&A sessie:

• Blijf respectvol in uw interacties met andere Hosts en het Airbnb team. Laten we ervoor zorgen dat onze communicatie zinvol en constructief blijft.
• Houd je vragen gericht op de 2024 Zomer Updates.
• Gebruik het commentaargedeelte om je vragen te stellen over de update en de duimknop om de vraag te upvoten die je graag behandeld ziet.
• Wees zo duidelijk mogelijk, beschrijf wat je wilt weten en waarom je denkt dat het relevant is voor de Host Community.
• Alle vragen worden gelezen. We geven voorrang aan de meest relevante en populaire vragen.
• Gebruik deze thread niet om specifieke problemen met betrekking tot je account te escaleren. Begin een nieuwe thread als je hulp nodig hebt met een specifiek probleem.
• We behouden ons het recht voor om reacties te verwijderen die niet aan de bovenstaande richtlijnen voldoen.
• We zullen ons best doen om ervoor te zorgen dat kritische vragen over de nieuwste update worden beantwoord.   

[Branka-and-Silvia0]

We don't need more AI !

AI systems are prone to misinterpretations and causing unnecessary issues.

My three listings were suspended yesterday due to AI misinterpreting my pet-friendly listing.

My listings clearly states: "Dogs only. Max 2 adult, house-trained dogs are allowed. Dog fee is 10€/dog/stay."

AI suspended my listings, citing that hosts cannot discriminate against service animals and emotional support animals based on breed, age, or limit the number of animals.
Whaat? My listing does not mention service animals or this rule apply to them in any way !

I contacted customer support, and my case was assigned a ticket and sent for further review. This is wasting my time. If this is not resolved today, and if I will have to remove this sentence from my listing ,  my listings will no longer be pet-friendly.

Or another case...

My friend had a listing for years. Then she was asked to provide VAT number. She did. Airbnb didn't accept it, due to some glitch. We both tried some 30 times, called CS, wrote to CS... no avail. Her payouts were stopped. She gave up, told her future guests to cancel and now she works with Booking.com only.

Guests and hosts do not need constant surprises and news on Airbnb.
Airbnb for us is just a tool. We need it to be reliable, constant and user friendly.
Our focus lies in serving guests and managing our properties. Guest's focus is on finding the best suited place to stay as easy as possible. A user-friendly, stable interface is essential for achieving this.

[Marielle135]

Dear @Christy-Schrader, what another great update, we have been waiting for so long for a document in pdf instead of csv, and I would really want to thank the team for that! Many hosts, not so comfortable with computing have already come back saying how much they love it. I personally love the funky avatars, and the icons section, it feels like airbnb gives the planet the opportunity to live a dream for a day, without having to be on an hyper selective app but rather in a place where we are all equal and welcomed. I also like the fact that the changes make our life on the platform different but not drastically and in a complicated manner, it is improvement without the trauma of missing out on something, I love it. As I read in some other comments, I’d love to have our airbnb chime back as many of us seem to not hear notifications as the new chime isn’t clear and different enough. We miss this magic moment of an airbnb notification, the only one we allow when going to bed and putting our device on privacy. 😉

i am always looking forward for the update and this one brought surprises that made me love airbnb from the beginning: it is always coming up with unexpected concepts, wether we like it or not, airbnb is the one and only platform that constantly makes travelling a new adventure. Love belonging to that movement. 😍

[Quincy]

Hi @Marielle135,

We greatly appreciate your positive and valuable feedback on the PDF format. We're delighted to hear that it has had a positive impact. Thank you for your feedback regarding the Airbnb chime notification sound too.

Would you like to inquire about anything else?

Quincy

[Sarah5000]

@Christy-Schrader hello …..nice to e-meet you here. I love the new features but what makes this new icons unique or different from other platforms or Disneyland ? 

[Sasha217]

Hello there,

Actually I manage three experiences and I lost the half of the reviews in my experiences, it seems it has disappeared. Anyone has the same problem?

Thanks

[Joelle43]

Hello @Sasha217 

Yes all listings are impacted by the loss of reviews according to information just out on the community center but not only that, but booked reservations are showing open to book if I go onto my listing as a guest😱

How bad can this get?  So will we get penalised when we receive double bookings through no fault of our own and how is the algorithme going to interpret these cancellations?

And we are supposed to believe that Airbnb hire only the best of the best programmers??  Really??

@Christy-Schrader 

@Quincy 

[Sasha217]

Thanks for the explanation @Joelle43. It would be great if you can share the link where they mention about the change of the reviews, I just got notice right now and I am confused.

Thanks again

[Joelle43]

@Sasha217 Go onto your listing as a guest and check the amount of reviews showing.  Mine are well down and I'm not the only one experiencing this.  

Again in guest mode, dates are open on the calendar even though they are showing reserved in host mode.

This is breaking news so the below link will need updating regularly to get the latest replies:

https://community.withairbnb.com/t5/Ask-about-your-listing/Number-of-Reviews-Suddenly-Wrong-5-9-24/m...

[Danlee1]

@Christy-Schrader 

I am very curious about the new 1%, 5%, 10% “trophy”. I have just one property and it is in the “top 1%”.

can you please tell me what this means? Is my Airbnb in the top 1% of properties in my state, my country, or in the top 1% of all Airbnb’s worldwide? I would love to know the context of this new recognition.

Thank you. 

[Megan1259]

I noticed some of my review counts are different than before. The reviews on properties only seem to be displaying the reviews I received the "guest favorite" trophy. I have 78 reviews total (all 5 stars), around 60 for one property, and about 20 for another. However, my listing now shows I have 19. When I began my airbnb journey, I set a goal to get to 50 5-star reviews in a row. I surpassed that and increased my goal to 100 five star reviews in a row!! Please Airbnb, help me out and display ALL of my hard work!

[Bhumika]

Hi @Megan1259 , Many Hosts have kindly reported this issue impacting reviews in the Community and I'm glad to share that it has been resolved . Do let us know if it appears resolved on your end. If you're still facing the issue, do let me know via direct messaging or here and I'll be happy to help!

[Deirdre122]

Dear @Christy-Schrader Thank you for this opportunity to ask about the new features. I love the updates to messages in particular. Firstly that there is one messaging tab for the different inboxes - so much easier to find messages, thank you! I also love that we now have emojis to react ❤️ 

I'd like to ask if there will possibly be further enhancements to messages in future updates? Being able to edit a message shortly after sending in the app (we're sometimes replying quickly in between hosting and sometimes only see typing errors or other mistakes a moment too late).  The ability to attach images in scheduled messages would be fantastic - for example I have a scheduled message with directions and I'd love to be able to include a photo of the entrance that guests need to look for).

[Loni56]

Olá Christy achei ótimo  todas  as melhorias só preciso me atualizar 

tenho certeza que vai ser bom para nosso desempenho !

A pergunta que tenho é sobre a configuração do calendário não vi aqui!! obrigada  a todos que se empenha  para aperfeiçoar cada vez mais 🫶

English Translation

Hello Christy, I thought all the improvements were great, I just need to update myself

I'm sure it will be good for our performance!

The question I have is about the calendar configuration, I didn't see it here!! Thank you to everyone who strives to improve more and more 🫶

[Sergi]

Olá @Loni56 ,

muito obrigado pelo seu comentário. Para que a gente possa entender melhor a sua pergunta, poderia explicar um pouco mais com detalhes a sua pergunta em relação ao calendário? Você diz relacionado à última atualização na plataforma? Assim a gente consegue entender melhor qual a sua dúvida.

English Translation:

Hi @Loni56 ,

thank you very much for your comment. So that we can understand your question a little better, could you explain in more detail your query regarding the calendar? Do you mean in relation to the last update on the platform? That way we can have a better understanding of your question.

[Enrica139]

Purtroppo la nuova versione non mi piace, a me pare un po'confusa. Ho pensato a possibili miglioramenti, se possono essere utili.

1) durante la comunicazione

- reinserire il nome di chi chatta

Prima erano chiaro chi scriveva (host, guest e co-host), adesso non più. Nei messaggi del co-host non è indicato chi scrive. Ignorato. Sono co-host,  devo sempre presentarmi e firmare ogni messaggio? E se nella chat partecipano 4-5 persone? In WhatsApp i nomi sono indicati.

2) grafica

- migliorare i colori della chat

Il messaggio del co-host  è scritto bianco su fondo nero. Potreste sceglie un colore più chiaro, meno impattante vesivamente?

3) organizzazione messaggi

- agevolare la ricerca e la suddivisione

Mescolare i messaggi host e viaggi crea confusione, specie nell’archivio. Si possono impostare i filtri, ma non mantengono l’impostazione. Ad ogni ingresso sull’account bisogna rimetterli!


English Translation:

Unfortunately, I don't like the new release, it looks a bit confusing to me. I have thought of possible improvements, if they would be helpful.

1) during communication
- put the name of the person chatting back in
It used to be clear who was writing (host, guest and co-host), not anymore. Co-host messages do not indicate who is writing. Ignored. I am co-host, do I always have to introduce myself and sign every message? What if 4-5 people participate in the chat? In WhatsApp, the names are indicated.

2) graphics
- improve chat colours
The co-host message is written in white on a black background. Could you choose a lighter, less visually impactful colour?

3) message organisation
- make it easier to search and sort
Mixing host and travel messages creates confusion, especially in the archive. Filters can be set, but they do not keep the setting. Every time you enter the account you have to put them back!