Account Suspended

[Brandy117]

Looking for ANY kind of guidance!

We had a guest that had a party at our house (neighbors complained, it was terrible)...

• I tried to work it out with the guest and called Airbnb to help.
• I wanted Airbnb to give them a warning. I was hopeful they would take it more seriously.
• They were quiet for awhile but then at 2am I got another call from the neighbors because they started to be extremely loud again.
• I also checked the noise monitors we have, NOT RECORDING DEVICES, to confirm that it was the guests.
• I sent the guests a screen shot of the noise monitors and told them at this point they had to leave and I was calling Airbnb
• I reported it and asked Airbnb to have them removed last Saturday night.
• No one got back to me.
• The guest was allowed to stay, continue to have a party and then did not leave on time.
• It was one of the worst experiences as a host.
• Then Sunday morning at 4am ALL of my accounts were put on hold.
• I had to call 4 people at Airbnb to even find out WHY our account was suspended.
• The fourth person finally told me it’s because the guest reported that we have a recording device, which of course is a lie.
• Now it’s been OVER 48 hours and our account is STILL on hold and no one has contacted me back.
• The last time I called they told me it would take LONGER if I continued to call.

Does anyone have any advice? Thank you in advance!!! 🙂

This is all beyond upsetting.

[Amy2089]

You or your husband or your patner should create another account to move your old listing to new account. This will

take time and the guests had a proof to show with Airbnb team that noise monitor might be not allowed to have inside of property for privacy. Even cameras are only set up outside property. I think you have a backup plan to get new account right now to keep doing your listing to receive new bookings rather than waitting  for their reply. 

[Brandy117]

Thank you!! I thought noise monitors were allowed?

[Amy2089]

Under  the privacy rules, I think we’re not allowed to put any record devices inside the property. That’s why the guests can report hosts.

[Brandy117]

Thanks! It was not a recording device, just a noise monitor...

[Don4271]

I am currently having the same issue.  I had a guest destroy my house with an unauthorized party and cause over $900 in damages.  Last message I received was, to verify the I've read the safety section of the terms and conditions and reply to an email, to which I did, and my account was being sent to claims. Next morning I woke up to a suspended account without any information, notice or response to over a dozed messages and phone calls.  Seems completely unprofessional of AirBNB and is quite pathetic.  I'm the victim here not the aggressor and I cannot think of anything that would have warranted an account suspension.  

[CiCi31]

Are your account active now?