Change in preview: arrival guide missing

[Alex6513]

 

Hi Hosts! 
noticed one thing: when I look on preview of my property, I can’t se an arrival guide there. 
it frustrates me a lot, because I always double check how does it look like for guests after I make some changes to be sure everything is visible and no one will call me in the midnight with questions how to get in. 
so, do you see it the same? 
do you use this preview as well?

[Shelley159]

Hi @Alex6513 

Many guests don't know how to access the arrival guide.

For that reason, many hosts also create a quick reply with arrival details (you can decide whether you want to schedule it or send it manually).

This probably doesn't fully answer your question, because I don't usually use the arrival guide at all. I prefer to manually send arrival instructions only after guests have confirmed their estimated arrival time.

But you can use both methods to make double sure they have the arrival details.

[Joan2709]

@Alex6513 

Thanks for posting about this.

Yes...most likely this is either a bug (unintentional), or Airbnb has moved this info elsewhere? I suspect this happened after the new software release May 2026. When I checked today in "View" mode, only 2 tabs were showing:

Per @Shelley159, many guests don't even know this Arrival Guide exists, and if they did, had trouble finding it. We always include the arrival info in a Scheduled Quick Reply 1 day prior to arrival just in case. However, some guests did routinely use this section in the App. Who knows if it was moved somewhere? Don't have time to go hunting for it. It would be helpful if Airbnb would notify Hosts when they change or move something so we don't need to spend hours trying to find it, only to discover it was removed. 

@Tara0 did you discover anywhere this info was moved to? I can't find it.

@Rebecca 

[Tara0]

@Joan2709 I don't use an arrival guide, I just message guests direct with the info a week before check-in. 

[Rebecca]

Thank you for the tag @Joan2709. Sorry to hear that your seeing this. I have shared the info and screenshots here with the Airbnb team and will let you know if and when I hear anything. 😊

[Keslie0]

Yes I noticed this for our guests yesterday and called Airbnb customer service about it and they said the guest still sees it as they should. I use the arrival guide for all our guests and include detailed information with photos so it's really convenient. I just tell them to go to the Getting Inside section for the information. 99% of our guests have no trouble and appreciate the detail I provide. It's much better than having huge long messages to the guests with all the information. I really hope they fix this glitch so we can view the preview again.

[Esther1297]

I'm having the same issue. Does anyone know if it is indeed displaying correctly for guests?? My guests will never find us without the guide...ugh.

[Keslie0]

Our guests this weekend could still see it and made it to the unit so I guess it is still active for guests. I hope it stays this way because we have a similar situation for our places. If they don't follow the instructions provided the guests will end up parking in the wrong place and going to the wrong door. It is really inconvenient that we as hosts cannot view it in preview mode though. 

[Joan2709]

@Keslie0 

My guess is this was a bug after the 2026 summer release in May.

We never rely on the Arrival Guide (we do use it) as many guests are not tech savvy and don't use the App. We always send arrival instructions in a message as well, even if it is long. This prevents a guest from saying they didn't get instructions. Guests who use the Arrival Guide ignore the message. Those who don't use the App have instructions (if they would only read it 🙄 )

Listings in rural areas without cell phone coverage cannot rely on the Arrival Guide in the App.