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[Sue2528]

I can do everything on air bnb but get and receive messages it keeps saying I’m offline 

[Alicia753 · Accepted solution]

Hi @Sue2528,

It sounds like you’re experiencing an issue with Airbnb’s messaging system indicating that you’re offline. Here are a few steps that may help troubleshoot this:

1. Update the Airbnb App: Ensure that you’re using the latest version of the app, as updates often contain bug fixes for connectivity and messaging.

2. Check Your Internet Connection: If your internet connection is unstable, it may cause the app to show you as offline. Switching between Wi-Fi and cellular data can sometimes resolve this.

3. Clear App Cache (For Android): Go to Settings > Apps > Airbnb > Storage > Clear Cache. Clearing cache can resolve temporary glitches.

4. Log Out and Back In: Logging out of your Airbnb account and logging back in can refresh your connection.

5. Airbnb Website Access: If the app continues to have issues, try accessing your messages through the Airbnb website on a computer or mobile browser.

6. Contact Airbnb Support: If none of the above works, reach out to Airbnb Support. Let them know that you're an experienced host and need reliable messaging to manage guest communications.

I hope this helps.

All the best,

Upfish Management

[Rebecca]

Hello @Sue2528, 

I'm sorry to hear you were experiencing some issues with the platform last week. Did you get a chance to try out @Alicia753's suggestions? Is it resolved now or are you still having some problems?

Let us know how you get on please. 😊