I haven't received a payout

[Johanna4]

 Who would help when having problems with Pay out? Airbnb says the reservation has been paied but my paypal account does not show that. The guest has been already 1 week in the propperty and I haven't receive money.

I am a new hosts but I had been able to receive reinburstments as  guest.

So I am not sure why the transaction has not been successfull.

[Mike-And-Jane0]

@Nir537 Perhaps it is time to take them to court? Do read your Ts&Cs to see if this is allowed or if arbitration is your only option.

[Dalita0]

I have the same problem , normally i receive a payout status in the site 24h after check in , so today was thecheck out and still no payout status, i know that the transaction takes time according the bank rules, but i mean why the status is still on reservation?

[Jaydee6]

Have you received? I am having same problem, they haven’t paid me once and I’ve had many guests come and go. They owe me over £4500 

[Genia0]

I do have the same problem. And I did contact Airbnb already 4 times via phone and email. They always respond that to help me with this payout they need to contact another department, which they will do and then contact me back shortly, but they never do. Guest stayed for 3 weeks and left 20 days ago,  so I have been waiting for my payment over 6 weeks now! What do I need to do in this situation ? 

[Scott125]

I've been hosting multiple properties on Airbnb for well over a year and this happens far too regularly. I went 24 days from the date of check in last month waiting on a $2,000 payment. And as  you said,  you just get  generic replies with Promises of another department contacting you, which never occurs. But that pales in comparison to the absolutely dreadful customer service. No ability to reach a supervisor leads to reps with bad attitudes and extremely cocky demeanors. So when I host does finally reach someone, you'd almost wish you hadn't. I would have to rate Airbnb customer service (toward hosts) right there with Comcast for the WOAT.

Airbnb is a great business with tremendous potential, and tremendous flaws which are self-evident. Having instituted practices which are lacking in common sense and accountability.

Someone better turn this ship around. 

[James535]

I’m saddened to say that I agree with everything you have said Scott. 

I cannot believe how badly they deal with such serious issues. 

If they don’t amend their practices and soon; they will soon lose all the goodwill they have built over the past few years. 

I’m shocked by the arrogance and total disrespect that I have encountered recently. 

[Lilian20]

@Dave-and-Deb0 are right. 

@Johanna4 @Genia0 @Dalita0 What is stopping you from picking the phone to call airbnb and find out where the money was sent ?

[Laura4348]

Are you serious? Have you ever called Airbnb to try and get them to resolve a problem? All they do is try and placate you. 

[Briana81]

Yup. Been dealing with this for 2 weeks now. "We just need a little longer...." Calling BS on this! Stall stall stall stall stall... that's what these "customer service agents" are "trained" to do.

[Genia0]

I did call them 4 times, I give them a call once a week to see where they are in the process, they always say, that they are sorry, and they don't understand why the payment is still not done, and they need to contact a technical department, they put my case already in status " urgent" to resolve, and so far, nothing....

[Fay43]

That is exactly what has happened to me it has been nine days and I have not been paid call them four times now and everyone gives me a different answer

[James535]

I am having the same problem. 

[Patricia572]

I do have the exact problem. 3-guest had already checked out and no payments for me at all. Did contact Airbnb and they said they're will get back to me, but nothing. I'm worry.... after all the hard work and money put on to it....

[Dimi2]

Hi Patricia,

I contacted Airbnb via twitter - AirbnbHelp. I wrote a message, then a lady called me, I explained her the problem. Few days after that she e-mailed me that other person will take care about my payout. I really received an e-mail from him that they found an error and the payout was send to my account, the next day I really saw that it was there. The airbnb team was very polite to me and was sorry for the mistake. I'm happy to work with them. The colaboration was perfect. I believe that they will resolve your problem.

[James535]

Why do we have to resort to using twitter in order to get heard???