Ask about your listing

Hi everyone, Welcome to the "Ask about your listing" board – I hope you’ve been finding lots of useful information, insights and advice from our community. One of the amazing things about this space is that those starting out on their Hosting journey c... Latest reply by Preto2

Hello, I know on one of the other sites you can make the booking non-refundable but I don't see a real way to do that on AirBNB. I talked with customer service who said they would contact me if the guest requests a refund and that I could refuse...but as ... Latest reply by Huma0

Hi,My wife and I have a house in Scarborough and a condo in downtown Toronto. We were leasing to a tenant and with our permission to host the condo for AirBnB short term rental.However, there is a recent change in the condo management rules that it only a... Latest reply by Helen3

Apparently a 4 star rating is bad. Why do they have 1-5 if 4 is bad? Latest reply by Sharon1304

I recently had a guest instant book at my vacation home in New Jersey USA. When I messaged the guest as a courtesy follow up to thank them for booking, they proceeded to tell me that they are not the ones staying. The guest that booked is from New Jersey ... Latest reply by Sybe

Hey everyone! I'm Stephanie, an AIRBNB Photographer. Recently I started to take on airbnb photo jobs. A couple of things I've run into: -When do we actually get paid? I have yet to receive payment for one job yet and it's been almost 3 weeks.-Why are the ... Latest reply by Bella16

Hi! I just logged out of Airbnb, and made a search in my own area, for dates when my guest house is available.This because I had updated prices and discounts, and wanted to check that everything worked out the way I planned. I then noticed that even thoug... Latest reply by Trude0

As a host, I want to allow 2 installment payments. Where/how do I go to set that up? Thank you!! Latest reply by Emiel1

I had a bad airbnb customer. I left a review and asked for extra cleaning money. I was told there was a complaint but they will not let me know what the problem is so I can fix it. I'm suspended and no one will tell me what the saftey issue is. I can't... Latest reply by Bhumika

I have just spoken with airbnb after failing to receive payment within 3-5 working days. They have confirmed that 10 days this is normal for guests staying over 30 days. Is this the experience of other hosts? It seems ridiculous to hold on to payment or t... Latest reply by Elias211

I had a request/inquiry for a 90 day stay (approx 23,000. 00) they have no reviews and are from another country. I’m of corse YES!$$$ but I have not accepted something is telling me it’s a SCAMMER. Has anyone else had this experience? Latest reply by Fred13