A host is telling me that he can´t host me because there was some trouble with the check in time

[Martin68]

A host is telling me that he can´t host me because there was a mistake with the check in time he listed and now he is telling me i should be the one to cancel the reservation. 

PS, I used to remember a time when I could chat directly with someone from AIRBNB and problem solution was so much simpler. Why is it now so extremely difficult to get a direct respond from AIRBNB? I´m I clicking in the right places? Where can I get a direct e-mail o contact with someone from AIRBNB?

Thank you

Second PS, This is happening to my sister. The reservation is from her but she is currently on a plane for 10 more hours unavailable to use Internet

[Gerry-And-Rashid0]

@Martin68

The host should either cancel or arrange alternative accommodation through Airbnb.

in the absence of that you need to contact Airbnb and explain what is happening. Easiest route is via Twitter - search for Airbnb Help

[Michael477]

@Martin68: Dont cancel, you would need to pay the service fee of AirtBnB!

If it is an error of the host, (S)HE  has to cancel. When registering to AirBnB every host assures maintaining his/her data always.

Regards

Michael