Can't Responding To Guest Review

Dana282
Level 2
Kentucky, United States

Can't Responding To Guest Review

I am an Airbnb host of one year, and an Airbnb traveler for longer than that! Last year  I was able to respond to guest reviews directly underneath their review. Now I am not finding a way to do it. Has Airbnb taken that option away, or have they just made it more difficult to do hy format changes? Is anyone else having this issue?

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Dana282 

I think this should work (see section: to respond to a review):

https://www.airbnb.com/help/article/32/

Best regards,

Emiel

Dana282
Level 2
Kentucky, United States

Thanks! That worked when I clicked the link but it hasn't been working when I actually follow the steps through my profile on Airbnb, like it used to. Maybe it's the app?

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