Can't upload photo so I can't book

I am trying to upload a copy of my ID but the system stalls. I'm unable to complete my booking. THe app is also not working, after taking almost 30 minutes to install.

1 Reply 1

Bristol, United Kingdom

Hi @Rebecca781

We are a community of hosts and guests so can't help with technical issues I'm afraid.

Have you tried calling Airbnb?

More from Help

Level 2

Laguna Vista, TX

Cancelled due to "doesn’t appear to be legitimate"

I am currently having a horrific experience with Airbnb. I ... Latest reply

I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ... Latest reply

Level 1

Mumbai, India

Investing in Airbnb through Micro ventures

I have come across Microventures.com,who is helping us inves... Latest reply

I have come across Microventures.com,who is helping us invest in Airbnb shares ,if anybody knows if this is a genuine site or... Latest reply

Level 3

Laarne, Belgium

blocked days on the calendar being activated without my doin...

I am now already in a +10 day discussion with Airbnb on an i... Latest reply

I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c... Latest reply

Level 1

personal income tax , withholding tax in Thailand

1.airbnb deduct withholding tax before pay out to host or no... Latest reply

1.airbnb deduct withholding tax before pay out to host or not?2 airbnb add Vat from service fee ?3 Vat in article 2 p... Latest reply

Level 2

Laguna Vista, TX

Cancelled due to "doesn’t appear to be legitimate"

I am currently having a horrific experience with Airbnb. I ... Latest reply

I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ... Latest reply

Level 1

Mumbai, India

Investing in Airbnb through Micro ventures

I have come across Microventures.com,who is helping us inves... Latest reply

I have come across Microventures.com,who is helping us invest in Airbnb shares ,if anybody knows if this is a genuine site or... Latest reply

Level 3

Laarne, Belgium

blocked days on the calendar being activated without my doin...

I am now already in a +10 day discussion with Airbnb on an i... Latest reply

I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c... Latest reply

Level 2

Laguna Vista, TX

Cancelled due to "doesn’t appear to be legitimate"

I am currently having a horrific experience with Airbnb. I ... Latest reply

I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ... Latest reply

Level 1

Mumbai, India

Investing in Airbnb through Micro ventures

I have come across Microventures.com,who is helping us inves... Latest reply

I have come across Microventures.com,who is helping us invest in Airbnb shares ,if anybody knows if this is a genuine site or... Latest reply

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.

Local Host Clubs

Connect and learn with local Hosts online and at meetups near you.

Help Center

Get help with your account, reservations, and more.