Cancellation Fee

[Pohan0]

Hi everyone,

Since I've set the cancellation policy stating that any cancellation initiated less than a week before the check-in date will cause cancellation fee, how do I collect the fee?

Thank you for replies.

[Marzena4]

Hello @Pohan0. Airbnb should collect that for you. But double check on that - sometimes hosts do not get that money.

[Pohan0]

Thank you for the reply, Marzena! : )

I shall always remember your advice.

I will keep my eyes on it.

Again, thank you, Marzana.

[Wilson33]

Dear Sir/Mme can I get a full refund for a booking I’ve made for June2018? I’ve only paid half of total cost and due some reviews I’m a bit concerned due previously bad experience in the same area!!! Appreciate your assistance in this matter 

[Emiel1]

@Wilson33  You can contact Airbnb about this matter by choosing one of the options from this link:

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M18763

Best regards, Emiel

[Ida-and-Hasan0]

Hello,

[Raymond6]

I cancelled a reservation and got a full reservation except for the fees, which is fine, howerver, I immediately made another reservation for the same dates. Seems like airbnb is collecting fees for the same dates, ie two times, that doesn't seem fair. 

Thanks for considering this. 

Ray