Cancelled Reservation

[Leinys0]

i'm a host, I accepted a reservation for March 2016. Unfortunately I have to cancel this reservation now. Is any penalty applicable to me? What is it?

[Ingrid3]

• Hi Leinys,

Hope this helps.

How do the cancellation penalties work?

Because cancellations can have serious implications on a guest's trip, there are penalties that will be applied for host cancellations.

A cancellation fee. If you cancel any reservation within 7 days of check-in, you'll be charged a $100 fee. Additionally, if you cancel more than one reservation within a six-month period, you'll be charged $50 per cancellation.

We'll automatically deduct any applicable cancellation fees from your nextPAYOUT.

Automated review. An automated review will be posted to your listing'sPROFILEINDICATING that you canceled one of your reservations. We encourage you to publicly respond to clarify why you needed to cancel.

Unavailable/Blocked calendar. Your calendar will stay blocked and you won't be able toACCEPT another reservation for the same dates of the canceled reservation.

Loss of eligibility for Superhost status. You won't be eligible toEARN Superhost statusfor one year after your most recent cancellation.

For Instant Book Hosts only

Hosts who use Instant Book can cancel up to 3 times, penalty-free, if they have concerns with a guest’s behavior before or during their trip.

If you need to cancel within 24 hours of check in, contact us. Otherwise,FOLLOW the steps below:

1. Go to Your Reservations and find the reservation you need to cancel
2. Click CHANGEor Cancel
3. Select “I’m uncomfortable with the guest’s behavior”
4. Provide a reason for the cancellation

Once you have completed these steps, your host penalties will automatically be waived and we’ll help your guest find another place to stay for their trip.

You can only use an Instant Book cancellation 3 times in one year and only for reservations that were booked through instant book.

What’s not included

Calendar inaccuracy, confusion about pricing or availability, and extenuating circumstances are not covered by this po

[Rashid1]

I got a reservation by Person A. After the reservation was accepted I got a phone call saying" I am the sister of Person A and used their acount to make a reservation". I told them I would cancel the reservation and the the sister to open her own Airbob account and I would accept a reservation in her real name. In my opinion the Sister and Person A breached the terms and conditions by

a) Giving their password to another person

b) Being misleading.

if you book a name at the hilton as Jane Smith and then turn up with the ID of Catherine Smith Im sure they wont let you book in in a fake name

[Linda0]

If your circumstance is one considered extenuating Airbnb will give you an exception, but if your cancelation is because of poor planning of foreseeable events, you will be penalized. Unfortunately, anytime you have a really bad situation that causes you to cancel is both bad for you and the guest and has financial consequences.

[ABao0]

In my case, host agrees not to apply because we are just switching to another property of him (another ad on airbnb) but it has to be airbnb to proceed. How do I contact them?

Thanks